What are the responsibilities and job description for the Breakfast Server position at Charlestowne Hotels?
The Breakfast Server is to interact with all guests and ensure they have a great experience when dining at the Inn. The Breakfast Server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.
Qualifications:
- One year of prior food and beverage experience preferred
- Prior guest relations training
- Knowledge of proper food handling
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
- Strong written/verbal communications skills
- Positive upbeat attitude/personality
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
- Punctuality and reliable attendance are required
- Proper food safety training and certification as described by law
- Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)
Physical Demands:
- Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
- Ability to lift, push and pull objects weighing up to 25 pounds
Primary Principal Responsibilities:
- Greet all customers warmly and with appropriate greetings
- Adhere to grooming and appearance standards
- Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
- Take guest food and beverage orders accurately
- Knowledge of current menu choices, specialties and menu deviations
- Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
- Ensuring a memorable dining experience
- Accurately record revenue and accept cash, credit card, room charges and direct billing payments
- Maintain confidentiality of proprietary information and protect company assets
- Perform basic cleaning tasks as needed or directed by supervisor
- Filling as need for absent team members
- Assist with special events if needed
- Assist customers with disabilities
- Thank guest with genuine appreciation
- Answer telephone using appropriate etiquette
- Develop and maintain positive working relationship with co-workers and others
- Comply with quality assurance expectations and standards
Secondary Responsibilities:
- Bus tables and assist with processing dirty dishes if necessary
- Assist kitchen with prep work or plating if necessary
- Clean all front of the house areas including windows, light fixtures and entrance as assigned
- Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned