What are the responsibilities and job description for the Host position at Charlestown Rathskeller Tavern?
Introduction:
We are seeking a friendly and outgoing Host to join our team at our busy restaurant. The Host will be responsible for greeting and seating guests, managing reservations, and providing excellent customer service to ensure that our guests have a memorable dining experience.
Responsibilities:
Greet guests upon arrival and assist with seating them at their tables
Manage reservations and waitlists using a computerized system
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up private events
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down tables and sweeping the floor
Help maintain a clean and organized dining room
Other duties as assigned
Qualifications:
Previous experience as a host or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings and weekends as needed
Perks:
Competitive salary
Employee discounts on food and drinks
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment