IT Engineer - MSP / Field Service (MSP Exp Pref)

Job description:

IT Engineer – MSP / Field Service Technician (MSP Experience Preferred)

Location: Summerville, SC

Job Type: Full-Time, In-Person & Remote

Position Overview:

This is an experienced IT engineering position—not an entry-level help desk role.

Charleston Tech Support is seeking an MSP IT Engineer who can independently support business clients, troubleshoot complex technical issues, perform field service, and participate in infrastructure and cybersecurity projects.

Salary: based on experience and technical ability.

This Position Is For You If You:

• Have 3 years of hands-on professional IT experience
• Have worked in an MSP environment supporting multiple business clients
• Can independently troubleshoot Windows, Microsoft 365, networking and server issues
• Are comfortable working directly with clients
• Can handle a ticket from initial diagnosis through resolution without supervision
• Have experience with RMM/PSA tools
• Can travel to client sites when necessary
• Want to work on infrastructure and security projects rather than exclusively answering help-desk tickets

Key Responsibilities:

Client Support & Field Service

• Provide on-site and remote technical support for hardware, software, networking, and cloud services
• Troubleshoot and resolve issues involving Windows, Microsoft 365, Google Workspace, Apple/macOS, networking, printers, and connected devices
• Manage computer hardware installations, upgrades, configurations, and deployments
• Resolve break/fix issues and provide end-user training as needed
• Maintain accurate documentation, ticket updates, and client records
• Communicate professionally with clients and provide timely updates on service requests

Infrastructure & Project Work

• Deploy, configure, and support Microsoft 365, Google Workspace, Windows Server, Apple/macOS, and endpoint environments
• Lead and assist with infrastructure projects including network refreshes, cloud migrations, and system upgrades
• Configure and support firewalls, VLANs, VPNs, wireless networks, and routing/switching environments
• Perform email, identity, and data migrations between platforms
• Assist with onboarding new clients and evaluating existing IT infrastructure

Security & Compliance

• Implement and support cybersecurity solutions including MFA, endpoint protection, patch management, backup solutions, ITDR, and SIEM platforms
• Manage Microsoft Entra ID, Intune, and identity security controls
• Resolve security incidents and identify potential risks
• Adhere to HIPAA and client-specific compliance requirements

Team Collaboration

• Serve as an escalation resource for junior technicians when needed
• Document environments, procedures, and technical solutions
• Assist with process improvement initiatives

Required Qualifications

• Microsoft 365, Entra ID
• Intune
• Google Workspace
• Windows 11
• Windows Server
• TCP/IP, DNS, DHCP
• LAN/WAN networking
• Firewalls, VPNs, VLANs, and wireless networking
• Experience with cybersecurity best practices including MFA, endpoint protection, backup, and least-privilege access
• Experience with RMM and PSA platforms such as Syncro, ConnectWise, NinjaOne, or similar
• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication skills
• Strong work ethic and professional demeanor
• Excellent customer service skills
• Someone who takes ownership and follows issues through to resolution
• Comfortable working directly with both technical and non-technical users
• Valid driver’s license and reliable personal vehicle with current insurance
• Ability to travel to client locations throughout the Charleston area as needed
• Ability to pass background and suitability screening
• Availability Monday-Friday, 9:00 AM-5:00 PM, with participation in a rotating shared on-call schedule to provide elevated after-hours emergent only support (Help Desk answers after-hours calls)
• Overtime and travel opportunities may be offered

Compensation & Benefits

• Competitive salary based on experience and qualifications
• 401(k)
• 401(k) company match
• Paid time off
• Paid holidays
• Mileage reimbursement for approved business travel
• **Major medical is not offered at this time**

How to Apply

Please submit your resume, salary requirements, and a brief summary of your MSP experience, including the types of environments, technologies, and projects you have supported.

Founded in 2005, Charleston Tech Support is a growing Managed Service Provider (MSP) serving businesses throughout the Charleston area and East Coast. We provide proactive IT support, cybersecurity solutions, cloud services, consulting, and infrastructure management for organizations across a variety of industries.