What are the responsibilities and job description for the Part-time Patient Concierge position at Charleston Oculofacial Plastic Surgery?
Part time Front Desk Patient Concierge
Charleston Oculofacial Plastic Surgery
Mount Pleasant, SC
Are you energetic, personable, and passionate about delivering an exceptional patient experience? Charleston Oculofacial Plastic Surgery is seeking an enthusiastic and dependable Front Desk Patient Concierge to join our team.
Our boutique oculofacial plastic surgery practice is dedicated to providing outstanding patient care in a warm and professional environment. We are looking for someone who enjoys connecting with patients, thrives in a fast-paced setting, and takes pride in keeping the front office running smoothly. This is a hands-on role for someone who enjoys staying engaged, takes initiative, and is excited to contribute wherever needed to create an exceptional patient experience.
Responsibilities
- Welcome and check in patients with a warm, friendly attitude
- Answer incoming phone calls and respond to patient inquiries
- Schedule consultations and follow-up appointments
- Verify insurance eligibility and collect copays/payments
- Maintain accurate patient records within the electronic medical record
- Coordinate patient communication by phone, email, and text
- Support providers and clinical staff with administrative tasks
- Keep the reception area organized and welcoming
- Assist with maintaining the appearance and organization of patient-facing areas
- Educate patients on skincare products and assist with product recommendations
- Process skincare sales and maintain retail inventory
- Pitch in with other administrative and operational tasks as needed to support the team
Qualifications
- Minimum 2 years of front desk or aesthetic practice experience
- Experience with skincare products and aesthetic treatments strongly preferred
- Excellent customer service and communication skills
- Dependable, punctual, and professional
- Strong organizational and multitasking abilities
- Comfortable using computers and electronic medical records
- Positive attitude with a willingness to learn
- Team-oriented with a desire to provide exceptional patient care
Ideal Candidate
We're looking for someone who:
- Presents themselves in a polished, professional, and well-groomed manner that reflects the high standards of our aesthetic practice
- Loves interacting with people and creating an outstanding first impression
- Is enthusiastic, compassionate, and genuinely enjoys helping others
- Takes initiative and works well independently
- Is highly reliable and accountable
- Has an eye for detail and enjoys staying organized
- Has an interest in aesthetics, skincare, and cosmetic medicine
- Thrives in a fast-paced environment and enjoys staying busy throughout the day
- Looks for ways to help teammates and improve the patient experience without being asked
- Is proactive, resourceful, and takes ownership of their responsibilities
- Enjoys variety and is happy to jump in wherever needed to support the team
Benefits
- Competitive hourly pay (based on experience)
- Paid federal holidays
- Employee discounts on skincare products
- Supportive, collaborative work environment
- Opportunities for professional growth and development
If you're passionate about patient care, skincare, and providing an exceptional experience from the moment patients walk through our doors, we'd love to hear from you.
Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team. Incomplete applications will not be reviewed.
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Opportunities for advancement
- Paid training
Work Location: In person
Salary : $20 - $22