What are the responsibilities and job description for the Night Auditor position at Charleston Harbor Resort and Marina?
Job Title: Night Audit
Reports to: Front Office Manager
Charleston Harbor Resort and Marina, rated as the #1 resort in South Carolina, has a fantastic opportunity for a Night Audit to join our team. We offer FREE Parking, FREE associate shift meals and other benefits in an upscale Resort setting. The prime candidate will take pride in their work and demonstrate high levels of integrity.
The Night Audit is responsible for providing friendly, efficient registration and information to all guests, fellow associates, and visitors, running nightly balancing reports, and being the first responder to any guest issues and assist in keeping our property quiet, ensuring our guests have a great night’s sleep.
ESSENTIAL DUTIES/RESPONSIBILITES:
· Must have excellent verbal, and written communication skills, and basic computer and math skills.
· Attention to detail, problem solving, and the ability to work independently is necessary
· Maintain and improve the quality of the guest experience
· Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established
· Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, sending out required reports
· Maintain house bank and handle all checks and cash according to Resort policies and procedures
· Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
· Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.
· Communicate with all departments regarding in house VIP’s and any special needs
· Maintain an up-to-date working knowledge of all resort amenities as well as any special events
· Interact with resort staff in a professional manner, assisting other departments with necessary information
· Be knowledgeable of all emergency procedures and Resort policies
· Communicate all pertinent information to the Front Office Managers and Supervisors
· Champion programs that train and develop the team as it relates to policies and procedures
· Cultivate an atmosphere of continuous learning
· Foster and grow working relationships with other departments
· Maintain and improve the quality of the guest rooms and public areas
Qualifications / Requirements:
· High school graduate or equivalent required
· Excellent oral and communication skills required
· Excellent multi-tasking skills required
· Ability to handle stressful situations in a calm, professional manner
· Experience in cash/check/credit card handling preferred
· Able to work varying shifts depending on the requirements of the position
· Past hospitality experience is preferred
Applicants must be able to pass a background check.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Work Location: In person
Salary : $18