What are the responsibilities and job description for the Customer Service Specialist I position at CHARLESTON COUNTY HUMAN SERVICES?
Job Summary: As the Customer Service Specialist, you will assist clients with status inquiries regarding applications and assess and complete applications for individuals desiring services for the programs provided to low-income residents of Charleston, Berkeley, and Dorchester counties.
Duties and Responsibilities:
- Interacts with customers via telephone, email, online, or in-person to provide support and information on products or services.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Determine client eligibility and complete applications.
- Accurately enters and maintains electronic documentation through computerized record-keeping and manual documentation as required for operational efficiency.
- Receives application verification documents and enters them into the file electronically.
- Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
- Refers clients to community resources and other organizations for services not rendered by the Agency.
- Maintains customer accounts and records of customer interactions with details of inquiries.
- Performs other duties as assigned.
Education and Experience:
- Minimum Associate's degree in Human Services, Social Services, Psychology, or Sociology field desired or a combination of education and /or experience.
Special Skills:
- Strong interpersonal and communication skills and the ability to work effectively with various clients in a diverse community.
- Ability to listen to, understand, and follow directions.
- Ability to gather data and compile information.
- Ability to work in a fast-paced environment.
- Ability to work with a team as well as independently.
- Proficient computer skills with the ability to learn new software.
Salary : $18 - $20