Revenue Collections Liaison I

The primary responsibility of this position is to maintain positive public relations for the Revenue Collections Department by providing customer service support to the general public and other County and Municipal organizations.  Provide customer service to the general public, County Departments/Offices, and municipalities regarding account payments, inquiries and compliance to ordinances.

HIRING HOURLY:  $21.66 

OPEN UNTIL FILLED – APPLICATION REVIEW BEGINS IMMEDIATELY

Knowledge of business license and accommdations taxes. Receive payments for fees administered and collected by Revenue Collections. Applying them to the corresponding accounts.  Answers questions from the public (both in person and on the telephone), explaining Revenue Collections procedures clearly and concisely and aiding them with paperwork to included applications, renewal forms, and coupons. Process new applications and make amendments to established accounts in accordance with ordinances and Revenue Collections procedures.Responds to questions, comments, and requests in a courteous, timely manner. Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problem. Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities.

1-2 years or more of experiences processing Business Licenses and Accommodations Taxes and

Associate’s Degree from accredited institution, or any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. 

 Knowledge:

• Thorough knowledge of customer service principles and practices.
• Substantial knowledge of modern office procedures, filing systems and procedures.
• Substantial knowledge of County structure and responsibilities, practices and procedures of assigned Department.

Skills:

• Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language.
• Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks, including GIS and Web software.

Abilities:

• Able to perform work with speed, accuracy, and attention to detail.
• Able to learn basic bookkeeping and accounting procedures.
• Able to prioritize workload to maximize efficiency.
• Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
• Able to understand and follow oral and/or written policies, procedures and instructions.
• Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.
• Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks