What are the responsibilities and job description for the Plumbing Service and Sales Technician position at Charles Towne Plumbing?
Charles Towne PlumbingSales and Service Technician
Location: North Charleston, SC
Serving: Charleston and surrounding Lowcountry communities
Who We're Looking ForServing: Charleston and surrounding Lowcountry communities
We're looking for an experienced Service and Sales Technician who is confident, self-driven, competitive, personable, and comfortable working independently.
You know your craft, but you're also great with people. You can walk into a customer's home, quickly understand the problem, build trust, explain the options clearly, and confidently recommend the right solution.
You do need to believe in your work, believe in the solutions you provide, and be comfortable creating opportunities to help customers.
We're looking for someone who:
- Has 3 years of plumbing experience, preferably residential service.
- Is confident diagnosing and solving plumbing problems.
- Builds relationships easily and communicates well.
- Is competitive, motivated, and takes pride in performance.
- Works with urgency and doesn't need to be micromanaged.
- Takes ownership of the customer experience and their results.
- Can confidently recommend solutions without being pushy.
- Takes pride in their appearance, vehicle, tools, and workmanship.
- Wants to work for a company with a reputation they can stand behind.
- Wants the opportunity to earn more by producing more.
Charles Towne Plumbing is a locally owned, full-service plumbing company serving Charleston and the surrounding Lowcountry. Led by husband-and-wife owners Warren and Danielle DeHaven, we've built our reputation on quality workmanship, honest service, and treating customers and employees the right way.
We're growing and want people who want to grow with us. Our technicians have the opportunity to work with a strong reputation, quality systems, and a company that values performance and work-life balance.
No on-call.
What You'll Do- Diagnose, repair, and install residential plumbing systems.
- Handle leaks, clogs, drains, water heaters, fixtures, sewer issues, and general plumbing repairs.
- Build rapport with homeowners and understand what they need.
- Explain problems and solutions clearly.
- Recommend appropriate plumbing solutions and identify legitimate opportunities to improve the customer's system.
- Take ownership of calls from start to finish.
- Use ServiceTitan or similar field-service software.
- Maintain a clean, stocked service vehicle.
- Deliver professional workmanship and represent Charles Towne Plumbing with integrity and Southern hospitality.
Estimated earnings: $80,000–$180,000 per year
Top performers have the opportunity to earn more based on sold, completed, and collected work.
- Full-time, W-2 employment
- Performance-based piece-rate pay:
- 0–29.99 sold hours: $67.50/hour
- 30–39.99 sold hours: $72.50/hour
- 40 sold hours: $77.50/hour
- Paid based on the higher of performance pay or applicable hourly base pay
- Weekly pay
- Paid time off and holiday pay
- Health and dental insurance
- IRA plan with company match
- Take-home company vehicle, gas card, and uniforms
- No nights or weekends on-call
- RiverDogs baseball season tickets and other team perks
Required: Valid driver's license and clean driving record. Must be authorized to work in the U.S.; visa sponsorship is not available.
First Step: Culture IndexBefore submitting your application, please complete our short Culture Index survey.
There are no right or wrong answers. We want to understand how you naturally approach work, communicate, make decisions, and operate.
Culture Index: https://go.cultureindex.com/p/INHn13iGNhePpgwI6
Please complete the survey first, then submit your application.
Instructions:
- Click the link above.
- Complete the survey in one sitting. It typically takes about 10 minutes.
- Answer honestly based on how you naturally think and work. Don't look up the meaning of the words.
- Return here and submit your resume/application.
Charles Towne Plumbing is committed to creating an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and experiences.
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Salary : $80,000 - $180,000