Client Services Specialist (Non-Registered/Licensed)

The Charles Schwab Missoula Franchise Branch is led by Casey Herron Branch Owner and Sr. Financial Consultant and staffed by employees of the franchise. The branch helps individuals and families with their financial needs including, wealth management, retirement planning, investing, asset protection planning, charitable giving, estate planning, and active trading solutions. To learn more about Schwab’s client offerings visit: http://www.aboutschwab.com/about

The Schwab Franchise Branch in Missoula, MT is looking for a Non-Registered/Licensed Independent Branch Client Service Specialist with a passion for serving clients.

Independent Branch Client Service Specialists are not employees of Charles Schwab & Co., Inc.; they are employees of the Independent Branch (Schwab franchise) and are Associated Persons of Charles Schwab & Co., Inc.

This is an entry level position for someone wanting to get into the financial services industry or someone early in their financial services career. This position will provide a clear career path for those that may want to become a financial consultant. The Client Service Specialist role is not a sales position where you will need sell to your friends and family. The office is a close group which started in July of 2021 and has been an incredibly fast-growing branch. There are times in the day when the branch is very busy with call-ins and walk-ins, and this position will require an individual who is comfortable in that environment.

ROLE DESCRIPTION

• Building strong, personal relationships with clients is a key component to the Branches’ success. Client Service Specialists greet clients and prospects with warm enthusiasm when they call or visit the branch, ensuring they feel welcomed and appreciated.
• Deliver outstanding service and provide all clients with an exceptional experience.

KEY RESPONSIBILITIES

• Director of First Impressions. You will be located at the front desk where you will greet clients and prospects when they arrive. You will offer clients a beverage and ensure they are comfortable while waiting for their meeting to begin.
• Help triage walk-ins and call-ins with the appropriate parties
• Deposit checks
• Fill out and submit client paperwork
• Follow-up on client paperwork when applicable
• Help unexpected walk-ins’ with setting up new accounts and navigating the Schwab platform when applicable
• Document client interactions in Salesforce
• Schedule client meetings with financial consultants when applicable
• Notarize Documents
• Maintain branch to Schwab brand standards
• Help send out gifts and paperwork to clients when necessary
• Help with planning and preparing for client events
• Walk clients through the Schwab online platform
• Assist clients with the Schwab mobile application

SKILLS & QUALIFICATIONS

We place a premium on high performance, quality service and the ability to execute the Schwab Franchise Branch strategy. Essential skills include:

• Pass Schwab’s required background screening including (credit check, FBI check, and drug screening)
• 4-year college degree preferred
• Strong written and oral communication skills
• Passion for helping others
• Trustworthy, outgoing, coachable, with a thirst for learning
• The flexibility to take on any task that needs to be done
• Demonstrated experience handling client concerns and issues with tact and diplomacy
• Ability to manage multiple client situations, needs, and inquiries simultaneously
• Ability to work independently and as part of a team
• Strong attention to detail
• Able to develop and maintain good cross-enterprise working relationships
• Great with technology
• Must be proficient with Microsoft Office suite

This is a summary only—duties and responsibilities may be revised over time.

POSITION LOCATION:

Downtown/Hip District Missoula, MT @ 741 S Higgins Ave, Suite B Missoula, MT 59801

HOURS & COMPENSATION

• Full-time position
• The hours are Monday – Friday from 9:00 AM to 5:00 PM
• Occasional evenings and weekends to help with client events
• Salary is $55,000
• Qualitative Bonus Potential: up to $5,000 paid quarterly
• 3% 401(k) Retirement Plan Contribution
• Paid Sick and Vacation time
• Employer pays for 100% of the health insurance premium
• Dental and Vision Insurance
• Employer contribution of $1,000 into an HSA for those with a qualified high deductible plan
• 4-week paid Sabbatical after 5 years of service.

HOW TO APPLY

***Local Candidates Only***

Please email your resume to Brady Lang at Brady.Lang@schwab.com and include a brief summary on why you’re interested in the position and what specifically makes you a good candidate for consideration. If you do not send a brief summary on why you're interested in the position and what specifically makes you a good candidate you will not be considered.