What are the responsibilities and job description for the Production Support Engineer - Order Management position at Charles Schwab Inc.?
Your Opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site during night shifts, and weekends as needed, in the specified location(s).
As a Production Support Engineer, you will help safeguard the stability and resilience of Schwab’s Order Management System in a high-availability environment. Your work directly supports clients by ensuring critical trading and operational systems remain reliable, secure, and performant.
In this role, you’ll take ownership of complex production situations—from assessing impact and leading incident response to collaborating across application, infrastructure, database, and vendor partners to restore service. You’ll also focus on continuous improvement by identifying patterns, reducing recurring issues, and strengthening monitoring, runbooks, and operational practices that improve availability over time.
You’ll be part of a collaborative, inclusive team that succeeds together as One Schwab. We value trust, accountability, and diverse perspectives, and we encourage curiosity, knowledge sharing, and continuous learning so you can grow your skills while making a meaningful, client-centered impact.
What you have
Required Qualifications
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
- 5 years of experience supporting production systems in site reliability engineering, production support, or software operations roles
- Ability to lead high-severity incidents by assessing impact, coordinating response efforts, and restoring service efficiently
- Strong troubleshooting skills applied to distributed systems and SQL-backed applications
- Ability to analyze operational data to identify root causes and deliver lasting reliability improvements
- Clear and effective communication skills, with the ability to explain technical issues to both technical and non-technical partners
- Ability to participate in a rotating on-call schedule to support 24x7 operations
Preferred Qualifications
- Experience supporting Java-based applications in complex, high-availability environments
- Ability to strengthen monitoring and alerting by improving signal quality, coverage, and actionable insights
- Working knowledge of Oracle database operations, including SQL analysis and performance troubleshooting
- Experience supporting Linux-based systems and applying performance tuning fundamentals
- Ability to automate repetitive operational tasks using scripting or programming languages
- Experience creating or improving runbooks, escalation models, and change-management practices
- Demonstrated ability to mentor, coach, or guide peers during incident response or operational reviews
Salary : $110,000 - $150,000