Office Manager

• Medical Secretary experience
• Team-oriented and respectful
• able to contribute to a positive environment.
• Open to continuously learning and to professional growth
Focused on efficiency and innovative workflows (active contributor and champion of ideas
• • -> we like to use technology to drive innovations)
• Dedicated to providing excellent patient care and accessibility
• Interested in growing with a thriving practice

Key Responsibilities

• Ensure office workflows are followed properly
• Process timesheets, invoices, and reimbursements
• Handle cash drawer
• Address HR-related matters as needed
• Serve as a knowledge resource for staff
• Maintain punctuality and high responsibility standards
• Ensure the daily checklist is completed and followed
• Provide hands-on clinical support when needed (e.g., rooming patients, assisting providers) to help maintain smooth operations and patient flow

• Supervises the daily operation of the office, including helping staff establish deadlines for work assignment and completion, and monitoring work status and progress. Re-allocates staff resources as appropriate based on daily physician schedules, time-off, and capacity. Fosters teamwork between staff and physicians.
• Actively participates in the daily operation of the offices in one or more of these functions as appropriate with skills and training: (1) Medical Secretary Provides assistance to office staff members in order to ensure the office runs orderly for the physicians and patients.
• Responsible for managing personnel related activities including, scheduling hours, accurate timekeeping, attendance, time off requests, leave of absences, employee relations issues, performance evaluations and overtime management.
• Manages office level billing procedures, patient registration, diagnosis coding, applicable collection of co-payment and outstanding balances from patients while ensuring full compliance with established cash control policies and procedures.
• Functions as the liaison between physicians, CRMA administration, human resources, billing, credentialing, IS, accounts payable, and other areas for the office.
• Assists in the recruiting, hiring and training and development of staff.
• Works with ancillary services and/or renters which reside in the office space, as applicable, to ensure seamless customer service to our patients and help services work efficiently.
• Responsible for managing purchases and submitting invoices for payment.
• Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed. Promotes a customer service orientation among staff members.
• Maintains the physical property and equipment of the office including arranging for routine and emergency maintenance with landlord and outside vendors.
• Manages physician call and coverage schedules.
• Ensures office is in compliance with regulatory requirements including: safety, OSHA, HIPAA, employment and labor laws, state and federal guidelines.
• Actively participates in patient complaint procedures.
• Other duties as assigned from time to time.

• Employees who work 24 hours or more a week are Benefit Eligible
• Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.
• 11 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.
• Dental, Vision, and Life available.
• 401k 4% contribution by CRMA
• FSA/HSA available