What are the responsibilities and job description for the Technical Service & Research Supervisor position at Charles River Laboratories?
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
We are seeking an experienced Technical Services & Research Supervisor to join our Insourcing Solutions team, located in Cambridge, MA.
This individual will be responsible for direct supervision of Charles River Accelerator & Development Labs (CRADL) in vivo technical services group. Manages the day-to-day technical operations for a smooth execution of technical services across all CRADL sites in the market. Maintains performance and service levels consistent with and according to company’s and IS’s (Insourcing Solution) standards, as well as client contractual requirements. Liaises with clients to ensure satisfaction with technical staff’s performance.
Essential Duties And Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
About Insourcing Solutions
Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
232904
Job Summary
We are seeking an experienced Technical Services & Research Supervisor to join our Insourcing Solutions team, located in Cambridge, MA.
This individual will be responsible for direct supervision of Charles River Accelerator & Development Labs (CRADL) in vivo technical services group. Manages the day-to-day technical operations for a smooth execution of technical services across all CRADL sites in the market. Maintains performance and service levels consistent with and according to company’s and IS’s (Insourcing Solution) standards, as well as client contractual requirements. Liaises with clients to ensure satisfaction with technical staff’s performance.
Essential Duties And Responsibilities
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- Responsible for the daily technical operations, managing the end-to-end technical service delivery from client request to completion, while supervising a team of research associates and technicians.
- Schedules, assigns and balances workload among the technical staff to fulfil service requests.
- Serves as a liaison between the client and technical team to ensure client satisfaction
- Promptly resolves client inquiries and issues through close collaboration with leadership
- Accommodates varying workloads and work on weekends, holidays, and evenings to meet client needs; ensures resolution of “after-hour” emergencies as necessary.
- Acts as subject matter expert in technical skills and basic animal welfare skills.
- Leads the development efforts for new in vivo techniques to expand technical service offerings.
- Supports technical services as needed by being able to perform and obtain competency/proficiency in the required in vivo procedures.
- Conducts personnel training and competency/ proficiency assessments; maintains all related documentation.
- Responsible for personnel management activities, including mentorship, hiring, promotions, training & development, providing regular direction and feedback on performance, delivering annual performance and salary reviews.
- Recommends new or innovative techniques to improve productivity, increase efficiencies, and maintain quality standards.
- Maintains an awareness of the financial status and impacts of technical operations.
- Drives operational excellence by proactively resolving issues and fostering a culture of continuous improvement through staff training and process optimization.
- Ensures in vivo study applications are performed in accordance with currently defined protocols and in a manner consistent with the Guide for the Care and Use of Laboratory Animals and all local, state, and federal requirements.
- Participates in the development and implementation of organizational and function-specific SOPs, in compliance with all state, federal and industry requirements.
- Monitors adherence to all policies, SOPs and all required documentation related to the department.Partners with the veterinarians, veterinary technicians, trainers, and the IACUC office to ensure compliance with biosecurity policies and procedures, IACUC required training, IACUC non-compliance and/or animal welfare concerns.
- Report non-compliance or animal welfare concerns to the appropriate Animal Welfare Team member or IACUC office.
- Serves as a role model to CRADL staff as it relates to CRL Core Values (CARE, LEAD, OWN, COLLABORATE). Provide leadership and motivation to all CRADL personnel.
- Attends and participates in on-the-job and classroom training sessions; completes all assigned computer-based safety and professional development training.
- Maintains required attendance level and adherence to work schedule in accordance with required staffing levels to ensure that assigned duties are completed.
- Performs other duties as directed by management.
- Bachelor's degree (B.A./B.S.) or equivalent in animal or laboratory science, business, or related discipline.
- Minimum four (4) years in the laboratory animal industry of which two (2) years is supervisory or lead technician experience.
- Certification/Licensure: AALAS certification at the Laboratory Animal Technologist level (LATG) preferred.
About Insourcing Solutions
Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
232904
Salary : $88,900 - $103,000