What are the responsibilities and job description for the Client Services Representative 1 position at Charles River Laboratories?
For over 20 years, Cellero, A Charles River Company, has worked to making a positive impact on the world by providing the highest quality cellular material and services to biotech and pharmaceutical companies and research organizations that are performing innovative research and developing novel cell-based therapies.
Our team works with blood donor Research Champions nobly making possible critical blood-based research that is saving lives. Our Research Champions care team recruiters educate donors about research, helps pre-screen potential donors, and coordinates donor participation to meet researchers’ timeline needs. Our Specialists are also the face of the company to lay and professional visitors.
We recognize that our success depends on the vision and passion of our employees. That is why we are devoted to making Cellero a rewarding and valuable place to work. We believe in making a difference, and at Cellero, you will make a difference every day.
Job Summary
We are seeking a Client Services Representative 1 for Safety Assessment Group site located in Ashland, OH.
Perform support functions for department management and staff in the preparation and coordination of study proposals, prices and Letters of Payment Authorization. Provide tactical support for assigned site-specific service areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prepare general information and bid and proposal packages, from generic letters to full proposal responses.
- Use provided information to create scope of work sections for inclusion in Letters of Payment Authorization (LOPAs).
- Prepare and track LOPAs and Amended Letters of Payment Authorization.
- Assist in coordination of proposals/business plans for the Global Sales and Strategic Account teams.
- Assist with updating and maintaining applicable databases.
- Create and maintain department files.
- Coordinate logistics for client site visits including facility tours, room accommodations, airlines, ground transportation, conference rooms, catering, meal reservations, and agendas as necessary.
- Assist in coordination of scientific staff travel to sponsors.
- Assist with the preparation of marketing and client services presentations.
- Perform all other related duties as assigned.
Qualifications:
- Associate's degree or equivalent in science, business or marketing related discipline. Bachelor's degree preferred.
- 1-2 years customer service or related experience.
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and expeinece listed above.
- Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet and database software.
About Cellero
Cellero, A Charles River Company, is a global leader and trusted brand in the customization of humanderived biological products and services for biomedical research, drug discovery, and cell and gene therapy development. Together with our new affiliate, HemaCare, A Charles River Company, Cellero’s vertically integrated solutions support preclinical research, clinical studies from phases 1 to 3, and commercialization with high-quality RUO and GMP-compliant starting material and apheresis collections.
In August 2020, Cellero was acquired by Charles River Laboratories. Combined with Charles River’s integrated, early-stage portfolio of discovery, safety assessment, and manufacturing support services, the acquisition creates a unique, comprehensive solution for researchers and cell therapy developers and manufacturers worldwide to help accelerate their critical programs from basic research and proofof-concept to regulatory approval and commercialization. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs and enhances their productivity and effectiveness to increase speed to market. We work closely with our clients throughout the clinical process to maximize success and drive positive clinical outcomes.
Together, with over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical and biotechnology companies, government agencies, and hospitals and academic institutions around the world.
At Cellero, we are passionate about our role improving the quality of people’s lives. We have proudly supported the development of many of the current commercially available FDA-approved immunocellular therapies. Our mission is to provide a best-in-class portfolio of high quality, customizable human cellular material and services to support drug discovery, scientific research, and cell therapy. This resonates from our employees and impacts our customers because we know that every day is an opportunity to advance discoveries and make a difference in someone’s life.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.cellero.com and criver.com
