Medical Student Support Coordinator (3rd and 4th Year)

Mission Driven, Community Focused About | Charles R. Drew University of Medicine and Science (cdrewu.edu)

Charles R. Drew University is located in the Watts-Willowbrook area of South Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for underrepresented students.

CDU is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of South Los Angeles neighborhoods.

The Medical Student Support Coordinator provides comprehensive academic, professional, and personal support to third and fourth-year medical students during their clinical training years. This position serves as a primary resource for students navigating the transition to clinical rotations, residency applications, and career planning. The coordinator works closely with students, faculty, clinical sites, and administrative offices to ensure student success and wellbeing throughout the clinical curriculum.

Essential Duties and Responsibilities:

Student Support & Advising

• Serve as primary point of contact for 3rd and 4th year medical students regarding academic support, career advising, and personal concerns
• Provide individual advising sessions to assist students with clinical rotation planning, scheduling, and problem-solving
• Monitor student progress and proactively identify students who may benefit from additional support or intervention
• Coordinate support services for students experiencing academic difficulties, personal challenges, or professional development needs
• Facilitate peer mentoring programs connecting senior students with their peers

Clinical Education Coordination

• Assist with coordination and scheduling of clinical rotations across hospital and community-based sites
• Serve as liaison between students and clinical sites to address concerns, resolve conflicts, and ensure positive learning experiences
• Track and manage clinical requirements, immunizations, background checks, and credentialing documentation
• Coordinate visiting student rotations and away electives, including application processing and logistics

Residency & Career Support

• Guide students through the residency application process, including timeline management, specialty selection, and application strategy
• Coordinate residency application support services, including ERAS preparation, personal statement review, and interview preparation
• Organize residency information sessions, specialty panels, and career exploration events
• Maintain resource library of residency program information and career planning materials
• Support students participating in the Match process and provide guidance for those requiring additional career planning

Programming & Workshops

• Develop and implement programming specific to 3rd and 4th year student needs, including clinical skills workshops, professionalism seminars, and wellness initiatives
• Coordinate orientation programs for students transitioning to clinical years
• Organize graduation-related activities and ceremonies in collaboration with appropriate offices

Administrative & Collaborative Functions

• Maintain accurate records and documentation of student interactions, interventions, and outcomes
• Collaborate with Associate/Assistant Deans, Course Directors, Student Services staff, and other campus partners
• Participate in Student Affairs team meetings and institutional committees as assigned
• Contribute to assessment and continuous improvement of student support services
• Prepare reports and data analysis regarding student progress, support needs, and program effectiveness

Other Duties and Responsibilities:

• Perform other related duties as assigned.

Qualifications/Requirements:

EDUCATION:

• Bachelor's degree required; Master's degree in higher education, counseling, student affairs, healthcare administration, or related field strongly preferred

EXPERIENCE:

• Minimum 2-3 years of experience in academic advising, student services, or related field in higher education
• Experience working with graduate or professional students preferred
• Familiarity with medical education and clinical training environments highly desirable

KNOWLEDGE/ABILITY/SKILLS:

• Strong interpersonal and communication skills with ability to build rapport with diverse student populations
• Excellent organizational and time management abilities with attention to detail
• Demonstrated problem-solving skills and ability to handle sensitive situations with discretion
• Proficiency with student information systems and standard office technology
• Ability to work independently and collaboratively in a fast-paced environment
• Strong commitment to student success, diversity, equity, and inclusion
• Knowledge of student development theory and best practices in academic advising

PREFERRED QUALIFICATIONS:

• Experience with residency application processes (ERAS, NRMP Match)
• Understanding of LCME accreditation standards and medical school curriculum
• Crisis intervention or mental health first aid training
• Bilingual abilities

COMPLEXITY:

• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Standard office environment with occasional evening or weekend programming.
• May require travel to clinical sites for student support or liaison activities.
• Flexibility needed during peak periods (rotation transitions, Match season, graduation).

MENTAL DEMANDS:

• The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent variety of unrelated tasks. Constant calculating interrupted work, a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

Special Requirements:

• COVID-19 Vaccination: As a health professions institution of higher education, Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. As a condition of enrollment and employment, proof of the newest COVID-19 booster will be required for CDU students, faculty, and staff entry to the CDU campus. Please note that vaccination requirements may change as our Federal, State, and local public health laws change. Requests for disability and religious accommodations from faculty and staff will be evaluated consistent with the law and University policies and procedures.
• Ability to work effectively with a diverse community.

Compensation:

• $64,480 - $64,896 annually

Position Status:

• Full Time

Conditional Statement: The employment status of this position is classified as “Conditional”. Conditional employment means that the job exists contingent upon funding limitations of restricted funds or, the duration of a specific program, project, grant or contract. The duration of grant for this position is through June 30, 2024.

EEO Statement: Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement: Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.

Experience

• 2 - 3 years: Minimum 2-3 years of experience in academic advising, student services, or related field in higher education

• 1 - 2 years: Experience and or Familiarity with medical education and clinical training environments.
• Experience with software technology; strong technical aptitude.
• 1 - 2 years: Experience working with graduate or professional students.

Education

• Bachelors or better in Higher Education or related field

Skills

• Microsoft Office

• Organizational

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.