What are the responsibilities and job description for the IT Projects Engineer position at Charles IT?
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we’re looking to add an IT Projects Engineer to our Projects Team. In this role, you'll play a key part in delivering successful client outcomes by leading technical project work and serving as both a hands-on engineer and escalation point. You'll collaborate closely with clients, vendors, and internal teams to implement solutions that align with project goals and business needs.
Responsibilities:
- Lead and execute technical projects for clients, ensuring smooth delivery from kickoff through post go-live support
- Participate in project kickoff meetings to align on scope, timelines, expectations, and risks
- Complete assigned tasks as outlined in client Statements of Work (SOWs)
- Provide post go-live support to stabilize and optimize client environments
- Collaborate with third-party vendors and co-managed teams to meet project objectives
- Maintain clear and thorough documentation of systems, tools, and project processes
- Communicate proactively with clients and internal teams about changes, outages, and project impacts
- Record daily time entries, expenses, and work notes in ConnectWise
- Send weekly client-facing project status updates and participate in check-in meetings
- Engage in team discussions, project debriefs, and continuous improvement efforts
- Take on additional duties and responsibilities as assigned
Project Scope Includes:
- Hypervisor replacements and migrations (e.g., Hyper-V, VMware)
- Email platform migrations to Microsoft 365
- Server builds, upgrades, and full environment migrations
- Network infrastructure upgrades and complete overhauls
- Office IT build-outs for new or expanding locations
- Business application deployments (e.g., CRM, ERP systems)
- 8 or more years of experience (preferred)
- Certifications such as MCSA, VCP, CCNA are a plus.
- Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
- Strong communication skills are essential for success in this role.
- Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
- Enthusiastic about taking on challenges in a growing company with a diverse client base.
- Self-driven and capable of working independently with minimal supervision.
- Excellent organizational skills and strong attention to detail.
Investing in Our Team is Key to Our Success!
Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
Growth & Development: We support employees' professional growth through structured career progression plans and certification incentives that reward employees with direct dollar-amount pay increases for earning approved industry certifications.
That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!
Our Commitment to Inclusion:
Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.
The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.
Careers - Charles IT