Specialty Care Specialist

The purpose of the position is to provide comprehensive administrative, operational, and programmatic support that enhances coordination, efficiency, and quality of patient care.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/15/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

SPECIALIZED EXPERIENCE GS-09: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. For the GS-09 grade level, you must demonstrate a level of competence equivalent to the GS-7 grade level. Examples of specialized experience would typically include, but are not limited to: Uses computers, software applications, databases, and automated systems to accomplish work; Determines objectives, sets priorities, and delegates work; Identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action; Assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance; Prepares, justifies, and/or administers the budget for program area; CPRS knowledge, Clinical Knowledge, SQL/Data Warehouse Experience, Performance Improvement Training, VATAS experience, Hardware/Software Troubleshooting.
OR,
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree; OR 2 full years of progressively higher level graduate education leading to such a degree; OR LL.B. or J.D., if relate. Note: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
OR,
Combination: Applicants may also combine education and experience to qualify at this level. Possess equivalent combinations of successfully completed graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Duties include, but may not be limited to the following:

• Performance measure monitoring/performance improvement methods. Review and application of problem identified in reports data analysis.
• Understand data analysis and implementing measures for resolution.
• Data analysis of provider workload/Encounters. Identifying errors in encounters and identifying employee to review.
• Provides expertise for the implementation of improved clinic utilization, monitoring of consults, facilitation of scheduling of appointments for outpatient visits and procedures, and completion of encounters and other documents necessary for completion and crediting of these services.
• Performance reports to evaluate employees, to set proper facility and departmental goals.
• OPPE/FPPE process to include privilege assessments of current work, review of comparable staff members for proper auditing, and form management for proper documentation.
• Timekeeper: Validation of time cards, and guidance on payroll concerns and questions.
• These duties include communication with the supervisor and employee for proper time card allocations and submissions of the proper leave types.
• Maintenance of comprehensive procedures manuals for MSDS.
• Monthly DSS Labor Mapping.
• Planning, developing, and monitoring the new employee orientation program, including following up on completion of orientation and assessing ongoing training needs.
• Lean Concepts and assists Operations Manager with projects.
• Responsible for support of Clinical Systems Redesign Efforts working closely with the Operations Manager, Chief of Medicine, and Section Chiefs to ensure continuity of project objectives.
• Training and educating employees on proper protocols and procedures for reporting issues.
• Assists the Operations Manager with budget development and monitoring of fund control points maintained by the Chief of Medicine's Office.
• Vendor Software Troubleshooting/ADPAC duties: ADPAC duties include trouble shooting VA equipment and identifying issues.
• Responsible for assisting with the communication of the employee, BIOMED, and vendor software to apply troubleshooting support.

Work Schedule: 8:00am-4:30pm, Monday-Friday
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Specialty Care Specialist/PD50255A
Relocation/Recruitment Incentives: Not authorized

Salary : $61,722