LEAD MEDICAL SUPPORT ASSISTANT

The Charles George VAMC is recruiting for one (1) Lead Medical Support Assistant with the Health Administration Service (HAS). Lead Medical Support Assistants are responsible for the leadership of other medical support assistants. The incumbent is responsible to the Supervisor for assuring that the work of their assigned team is carried out by performing a range of coordinating and supportive duties and responsibilities.

Qualifications:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.


Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
• Education. One year above high school; OR,
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Lead Medical Support Assistant, GS-7

Experience. One year of experience equivalent to the [GS-6] grade level

Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate [all of] the KSAs below:

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS 7

Responsibilities:

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

Duties include:

• The Lead MSA is responsible for the coordination of Medical Support Assistant assignments and workflow found in an interdisciplinary unit.
• The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
• The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• Ensures that all team members are aware of and participate in planning for the achievements for team goals and objectives.
• The incumbent is responsible to make personnel assignments and to ensure that adequate coverage of assigned clinics is always maintained.
• Other duties assigned.

Work Schedule: Monday-Friday, 7:00 am to 4:30 pm (Variable Day Tours)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 0000

Salary : $59,788