Advanced Medical Support Assistant

The Charles George Medical Center is currently recruiting for one (1) Advanced Medical Support Assistant within the Home Based Primary Care Service. This Announcement is open to current permanent employees of VISN 6. The incumbent participates actively in the management of the HBPC and NIC offices by performing routine and miscellaneous administrative and clerical work.

Qualifications:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
• Education. One year above high school; OR,
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Advanced Medical Support Assistant- GS-06

• Experience. One year of experience equivalent to the [GS-5] grade level. Experience at the GS-5 includes but is not limited to: scheduling, cancelling, re-scheduling patients appointments and/or monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, processing all emergency and non-emergency transfers to other VA facilities or private hospitals, performing basic eligibility, co-pays and preauthorization requirements for specific coverage, etc.
• Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS 6.

DRIVER'S LICENSE REQUIREMENT: A driver's license in the State or Territory in which assigned is required

Responsibilities:

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

The Advanced MSA is responsible for managing the office functions within the HBPC and NIC programs.

Duties may include but are not limited to :

• The Advanced MSA (AMSA) is responsible for managing the office functions within the HBPC and NIC programs.
• The AMSA serves as a liaison between the Office of Information and Technology (OI&T) and HBPC/NIC staff to include submitting tickets, coordinating phone replacements, and serving as an ADPAC.
• The AMSA manages all aspects of office maintenance, to include ordering supplies, coordinating equipment inspections, tracking equipment inventory, requesting duplication orders, printing admission packets, scheduling meetings and rooms, placing work orders, picking up/ delivering items throughout the campus, developing correspondence, scanning, faxing, and copying.
• The AMSA creates spreadsheets, enters data, and develops reports on a variety of program issues.
• The incumbent is responsible for answering patient calls, assisting with issues that can be managed and contacting appropriate staff for clinical questions or concerns, and ensuring all calls receive follow-through as indicated.
• Other duties assigned.

Work Schedule: 8:00 am to 4:30 pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 00000
Relocation/Recruitment Incentives: Not Authorized

Salary : $53,803