POSITION SUMMARY: The WIC clerk position is responsible in overseeing the functions at the front desk, including but not limited to answering the phone, determining eligibility, processing appointments, issuing WIC benefits, and scheduling appointments according to program policies, procedures, and guidelines.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

• Obtain, document, and update demographic information including name, address, telephone numbers, date of birth, income, racial and ethnic information, etc.
• Determine eligibility to enroll in the WIC program and complete intake for various appointment types.
• Perform receptionist duties by politely greeting and directing visitors, answering and directing calls, providing program information to interested parties, and scheduling appointments according to program guidelines.
• Conduct appointment reminder calls and follow-up on clients who failed to keep scheduled appointments.
• Establish, update, and maintain accurate participant records and program information.
• Monitor, maintain, and assure security of an adequate supply of eWIC cards and program materials.
• Maintain log of clinic activities (i.e., number of visits, failed appointments) and assist in the preparation of reports.
• Attend meetings, trainings, and conferences to maintain knowledge of current policy and job-skills.
• Assists co-workers with problem solving and completing other daily duties.
• Perform related duties as assigned or as the situation dictates.

POSITION REQUIREMENTS

• Education: High school diploma or GED
• Experience: Experience in operating computers desirable
• Language: English (secondary language of Karen, Nepali, Spanish or other a plus)
• Hours of Work:  40 hours per week; Monday – Friday and rotating the 3^rd Saturday of every month           
• Exposure: While performing the essential functions of this job, the employee is rarely exposed to fumes or airborne particles and rarely exposed to toxic or caustic chemicals. Additionally, the employee may rarely be exposed to blood and other bodily fluids. Finally, the noise level in the work environment will regularly consist of a moderate level.  In all cases, personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.
• Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions.