Field Technician - Jamestown/Bismarck ND Area

We are looking to expand our Tech Department in North Dakota! Charitable Gaming Distributors provides graphically enhanced Electronic Pull-Tab or Electronic Bingo systems to charitable gaming markets running on modern Windows based computer systems. If you are a motivated self-starter with excellent problem solving and customer service skills then this is the position for you.

Duties and Responsibilities:

• Installs software/equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
• Completely and accurately tests installed software/equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of software/equipment/manuals, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules.
• Maintains inventory control of assigned assets to ensure adequate stock levels; participates in inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that assets are always maintained.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications as applicable.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity.
• When on call, always ensures availability by phone contact for service calls.
• Performs other related duties as assigned by management.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.

Qualifications:

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Ability to understand any and all safety requirements and cautions.
• Ability to perform the physical labor necessary.
• Professional appearance and demeanor.
• Ability to effectively present information and respond to questions.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to maintain an active and unrestricted driver license.
• Ability to maintain automobile insurance requirements as outlined per company policy.

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Continually required to talk or hear
• Occasionally required to lift/push/carry large items
• Travel regularly with driving up to 50 miles daily
• Overnight up to 10%
• Maybe exposed to situations where customers/clientele are under the influence of alcohol

Job Type: Full Time

Pay: $22.00- $25.00 per hour plus bonus structure

Pay may depend on skills and/or qualifications

Work Remotely

• No

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: Multiple locations

Salary : $22 - $25