Floating Recruiter/Scheduling Coordinator

About Charis Hearts, Inc.

Charis Hearts Inc. is a rapidly growing, non-medical in-home care provider serving communities across Tennessee. We are committed to delivering compassionate, high-quality care while supporting our caregivers and staff with strong systems, training, and leadership. As we continue to expand, we are seeking a Floating Recruiter / Scheduling Coordinator to support multiple regions and ensure operational continuity.

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Position Summary

The Floating Recruiter / Scheduling Coordinator is responsible for providing recruiting, onboarding, scheduling, and operational support across multiple Charis Hearts regions. This role serves as a flexible coverage position to support staffing needs, maintain continuity of care, and ensure compliance with TennCare CHOICES and Managed Care Organization (MCO) requirements.

This position requires strong organizational skills, the ability to work independently, and a high level of professionalism when interacting with caregivers, clients, families, MCO representatives, and internal staff.

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Essential Duties and Responsibilities

Recruitment & Hiring

• Actively recruit caregivers through multiple sourcing methods.
• Conduct caregiver interviews and coordinate hiring decisions.
• Complete onboarding tasks including documentation, orientation coordination, and training requirements.
• Ensure all caregiver files are complete, accurate, and compliant prior to start of care.
• Provide recruiting coverage for assigned regions as staffing needs fluctuate.

Scheduling & Staffing

• Build and maintain caregiver schedules in EVV system.
• Schedule client visits according to care plans, authorizations, and caregiver availability.
• Communicate schedule changes, call-outs, and coverage needs to caregivers and clients.
• Address urgent staffing gaps and assist with coverage resolution.
• Maintain continuity of care during staff shortages or high-volume periods.

Compliance & EVV

• Ensure compliance with TennCare CHOICES, MCO, and company policies.
• Enter new referrals, client data, and documentation into EVV system.
• Maintain accurate staff and client records across internal and external platforms.
• Monitor EVV scheduling accuracy and assist with corrections as needed.

Payroll & Timekeeping Support

• Review and verify caregiver time and attendance records.
• Assist with payroll preparation and submission per internal timelines.
• Identify and escalate discrepancies related to time, scheduling, or documentation.

Administrative & Operational Support

• Perform general office duties including phone coverage, document processing, filing, and data entry.
• Maintain professional communication with caregivers, clients, families, MCO Care Coordinators, and internal departments.
• Follow all established policies, procedures, and confidentiality requirements.
• Provide floating operational coverage across regions as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• 1–3 years of experience in healthcare recruiting, scheduling, or coordination preferred.
• Experience in home care, personal care services, or healthcare operations strongly preferred.

Knowledge & Skills

• Working knowledge of TennCare CHOICES and MCOs (BlueCare, Amerigroup, UnitedHealthcare) preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to quickly learn and navigate EVV, scheduling, and HR systems.
• Self-motivated, adaptable, and team-oriented.

Other Requirements

• Must pass a background check.
• Ability to work independently with minimal supervision.
• Willingness to travel between offices and regions as needed.

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Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of up to 15 pounds.
• Ability to work in an office environment with frequent phone and computer use.

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Work Environment

• Fast-paced healthcare office environment.
• Regular interaction with caregivers, clients, families, and healthcare partners.
• Exposure to confidential and sensitive information requiring strict discretion.

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Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of the organization.

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