Desktop Support Specialist

Company Description

Chargebacks911 is a pioneer in chargeback management solutions, helping online businesses prevent chargebacks, mitigate risks, recover lost revenue, and improve customer experiences. Based in the Tampa Bay area, our team of over 400 global employees provides customized and comprehensive solutions tailored to the unique needs of each business. By combining patented technologies & machine learning our innovative methods ensure long-term, sustainable results for our clients. Founded by former merchants with a deep understanding of industry challenges, we take a proactive approach to combating potential fraud and supporting business growth.

Role Description

This is a full-time, on-site role located in Clearwater, FL, for a Desktop Support Specialist. The role involves providing technical support to end-users, maintaining and troubleshooting desktop computers, and resolving hardware and software issues. The Desktop Support Specialist will also ensure office systems operate smoothly and contribute to resolving day-to-day IT-related challenges to support business operations effectively. Over time this role will have the ability to grow into a variety of Networking, Systems, Cloud & Security related responsibilities.

Qualifications

• Proficiency in working with desktop computers and providing high-quality desktop support
• Strong experience in technical support, troubleshooting, and resolving hardware and software issues
• Hands-on expertise with printer setup, maintenance, and support
• Knowledge in managing and providing desktop support systems effectively
• Strong communication skills and ability to explain technical concepts clearly to non-technical users
• Ability to work independently as well as collaboratively in an on-site team environment
• Experience with ticketing systems and IT environments is a plus
• Relevant certifications such as A , Network , or a related technical degree preferred