What are the responsibilities and job description for the Chief Experience Officer (Supportive Living) position at Chapters Living of Carmi?
Description:
Responsibilities:
- Ensure the efficient and effective day-to-day operations of the community.
- Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
- Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
- Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
- Ensure compliance with all federal, state, and local regulations.
- Foster effective communication and collaboration with associates, residents, families, and physicians.
- Manage budgets and financial performance to ensure the community's financial success.
- Develop and maintain relationships with local healthcare providers and other community resources.
Licensure/Certification Requirements:
- Nursing Home Administrator Licensure is preferred in Illinois.
Requirements:
- Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
- Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
- Excellent communication, interpersonal, and relationship-building skills.
- Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
- Experience with data analysis, customer feedback, and customer experience metrics.
- Passion for delivering exceptional experiences to customers and a commitment to excellence.
- Ability to think creatively, innovatively, and outside the box to drive results.
Our Commitment to You – Executive Benefits at Chapters Living:
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Flexible Spending Accounts (FSA/HSA/Dependent Care)
- Employee Assistance Program (EAP) when enrolled in medical plan
- Generous Paid Time Off Package
- Bonus & Incentive Opportunities
- Benefits start the first of the month following your hire date!