What are the responsibilities and job description for the Customer Service & Administrative Coordinator position at Chappell Lawn Care?
Customer Service & Administrative Coordinator
Company: Chappell Lawn CareLocation: St. Charles County, MO
Job Type: Full-Time, In-Person
Pay: 22.00–25.00 per hour, depending on experience
Schedule: Monday–Friday, 8:00 AM–4:00 PM (40 hours per week, including a paid 30-minute lunch)
About Chappell Lawn Care
Chappell Lawn Care is a growing, locally owned lawn care company serving St. Charles County. We specialize in residential lawn mowing, fertilization, weed control, and seasonal property maintenance services.
We are looking for a friendly, dependable, and organized individual to join our team as a Customer Service & Administrative Coordinator.
In this role, you'll be responsible for assisting customers, handling daily office responsibilities, and helping keep our office operations organized and running smoothly.
This is a great opportunity for someone who enjoys working with people, is comfortable using computers, and wants to grow professionally. As our business continues to expand, there will be opportunities to take on additional responsibilities and potentially advance into an Office Manager position.
Key Responsibilities
Customer Service & Communication
- Answer incoming phone calls and respond to customer texts and emails.
- Assist customers with service requests, scheduling changes, billing questions, and general inquiries.
- Help resolve customer concerns and coordinate with our field operations team.
- Maintain accurate customer records and communication notes.
Estimates & Sales Support
- Prepare and send estimates for lawn care services.
- Follow up with prospective customers regarding outstanding estimates.
- Assist new customers with setting up their services and accounts.
Administrative & Office Support
- Process customer invoices, payments, and billing.
- Assist with outstanding balances and collections.
- Keep customer accounts and service records organized and up to date.
- Assist with daily scheduling and coordinate with our operations manager.
- Help improve office procedures and take on additional administrative responsibilities as the company grows.
Qualifications
- Previous customer service or administrative experience preferred, but not required.
- Strong verbal and written communication skills.
- Friendly, professional, and comfortable speaking with customers over the phone.
- Organized, detail-oriented, and able to manage multiple tasks.
- Comfortable using computers, email, and business software.
- Dependable, punctual, and able to work independently.
- Willingness to learn new systems and take on additional responsibilities.
Experience in lawn care or a similar service industry is helpful but not required. Training will be provided.
What We're Looking For
We're looking for someone who takes pride in their work, enjoys helping customers, and can stay organized in a busy environment.
The ideal candidate is dependable, communicates well, follows through on responsibilities, and is willing to learn. We're happy to train the right person, and we value a positive attitude and strong work ethic just as much as previous experience.
This position offers the opportunity to become an important part of a growing local company and develop into a larger office management role over time.
Pay: $22.00 - $25.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $22 - $25