What are the responsibilities and job description for the Service Advisor position at Chapman Volkswagen Tucson?
Chapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated. We are looking for passionate, talented professionals who want to be part of a fast paced environment which embraces career advancement, collaboration, and superior performance. Come join our team!
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Job responsibilities include, but are not limited to:
- Ensure that customers receive prompt, courteous, and effective service.
- Write Repair Orders, estimating the time and cost of every repair.
- Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether over the phone or in person, to ensure the customer is not mishandled.
- Prioritize required services, and monitor the progress of vehicle repair throughout the day.
- Keep customers informed on completion times, service expenses, and possible changes.
- Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
- Distribute work between technicians efficiently.
Desired Skills, Qualifications, and Experience:
- At least 1 year prior automotive service writer/advisor experience
- Previous dealership experience a plus
- Professional, well-groomed personal appearance
- Time management skills
- Fantastic communication skills with your customers
- Possess clean driving record and valid driver’s license
- Willing to submit to a pre-employment background check and drug screening
Our rewarding culture
Chapman’s Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman you’ll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.
Our attractive benefits package
We take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).