What are the responsibilities and job description for the Director of Case Management position at Chapman Partnership?
SUMMARY:
The Director of Case Management is responsible for providing administrative oversight and supervision of the case management staff. Staff under this person’s purview include: Program Services Manager, Senior Case Manager, Case Managers. This person ensures that education activities and in-service training for staff is conducted. Assumes departmental Risk Management duties and engages in networking activities in the community.
DUTIES AND RESPONSIBILITIES:
- Assures great service, growth, development, and personnel management to ensure consistency between the Case Management Departments.
- Develops, implements, and evaluates the Case Management program to ensure quality client care consistent with the Chapman Partnership mission
- Ensure client cases are in progress, handling case conferences of the most difficult situations and resolving complex issues.
- Lead the Case Management team and oversight of the HMIS data system.
- Ensure staff is able to access appropriate resources and make referrals efficiently.
- Ensure timely and effective case management meetings and planning to support efficient client throughput.
- Develops standard operating policies, procedures and protocols for all programs within the scope of responsibilities.
- Ensure compliance with state and federal laws.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- Directly supervises 6 employees between the 2 centers.
- Indirectly supervises 17 employees between the 2 centers.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
- Bachelor’s degree in social work, human services, education or related field; master’s degree preferred; or equivalent experience. Master’s Degree (MA) or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience.
- Minimum of ten (10) years of social services experience, preferably working with the homeless population, including a minimum of three (3) years’ upper management experience.
Salary : $95,000 - $98,000