Automotive Service Advisor

Chapman Chrysler Jeep in Henderson, NV is looking for an experienced Automotive Service Advisor to join our team and deliver exceptional customer service and knowledgeable support to our customers. In this role, you will educate customers on their vehicle’s maintenance needs and technician recommendations, and keep them apprised throughout the service process.

Serving as the customer’s point of contact in the Service Department, candidates should be communicative, organized and knowledgeable about the vehicle repair process. If you are seasoned Service Advisor looking for a dealership that values integrity and professionalism and offers an environment for a rewarding career, we encourage you to apply! Come join our team!

What We Offer

• Attractive Commission Pay Plan: On average, Service Advisors earn $6,000 - $10,000 per month. Actual earnings may vary based on sales volume.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!
  
  

Benefits To Support Employee Wellbeing

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
  
  

Core Responsibilities

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage and recommend additional services for optimal vehicle performance.
• Create repair orders for customers, including cost and time estimates, with full transparency and obtain customer authorizations.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Prioritize required services and monitor the progress of vehicle repair throughout the day, keeping customers updated.
• Follow-up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly.
  
  

Desired Qualifications And Experience

• At least 1 year of automotive Service Advisor/Writer experience with proven success in achieving sales goals.
• Mechanical knowledge and familiarity with Chrysler Jeep Dodge Ram warranties.
• Demonstrated ability to work well with others in a collaborative environment.
• Strong communication skills with the ability to articulate vehicle service needs in a way that is easy for the customer to understand.
• Good customer service, time management and organizational skills.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screening.
  
  

Hours And Work Environment

Our Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 5PM. We ask that all applicants have the availability to work any of the days and times listed above. This is an onsite position, and requires working both indoors and outdoors in the Service Drive.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.