Case Manager

Company Description

Chaperone Home Care is a licensed California Home Care Organization (HCO) dedicated to providing compassionate, personalized, and high-quality non-medical care to seniors and their families. Focused on supporting individuals in maintaining dignity, independence, and quality of life, Chaperone Home Care delivers reliable in-home services through strong caregiver-client relationships and a commitment to excellence.

Serving Contra Costa, Alameda, San Francisco, Napa, Solano, and Santa Clara Counties, we are committed to empowering families and communities through compassionate care, operational rigor, and meaningful engagement. Join a team that values integrity, collaboration, and the pursuit of making a lasting difference in the lives of those we serve.

Role Description

This is a full-time hybrid role for a Case Manager (Client Care Manager), based in Concord, CA, with opportunities for partial remote work. The Case Manager will be responsible for conducting in-home client assessments, developing personalized care plans, coordinating caregiver assignments, and monitoring ongoing care delivery to ensure high-quality service and client satisfaction.

The role involves maintaining accurate records, ensuring compliance with CDSS and HIPAA standards, responding to client needs and service adjustments, and conducting follow-up visits or calls to ensure care plans are effectively executed. The Case Manager will collaborate with cross-functional teams including scheduling, recruiting, and administrative staff to ensure seamless care coordination.

In addition, this role supports business growth by assisting with client onboarding, building relationships with community partners and referral sources, and representing Chaperone Home Care at outreach events.

This position offers a competitive hourly rate, along with uncapped commission opportunities and performance-based bonus incentives, providing strong earning potential aligned with client conversions and service growth.

Qualifications

• Case management skills, including client assessment, care planning, and progress tracking

• Strong interpersonal and communication skills for client interaction, relationship-building, and teamwork

• Organizational skills, with the ability to manage multiple clients and maintain detailed records efficiently

• Knowledge of home care, healthcare services, or senior care support (preferred)

• Familiarity with CDSS and HIPAA compliance standards (preferred)

• Problem-solving skills and the ability to work effectively under pressure

• Comfortable using digital Care Management CRM tools for scheduling, documentation, and communication

• Proficiency in computer applications, including Microsoft Office Suite

• Bachelor’s degree in Social Work, Human Services, Healthcare Administration, or a related field (preferred)

• Prior experience in home care, case management, social work, or a related field is strongly preferred

• Cultural competency and sensitivity to the needs of diverse populations

• Reliable transportation and willingness to travel locally for client visits and community engagement

• Willingness to work in a hybrid capacity, alternating between office presence in Concord, CA and remote work