What are the responsibilities and job description for the VEHICLE SALES ASSOCIATE position at Chaparral Motorsports?
SUMMARY: Serves customers by helping them select products. Responsible for selling new vehicles at dealership gross profit, volume and customer satisfaction standards. Typical duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES: may include the following. Other duties may be assigned.
- Understand that business is built on customer satisfaction and devote himself/herself to guaranteeing satisfaction to customers.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Recommend products to customers, based on customers' needs and interests.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Prepare drawings, estimates, and bids that meet specific customer needs.
- Provide customers with product samples and catalogs.
- Identify prospective customers by using business directories, following leads
- Determine each customer's vehicle needs by asking questions and listening.
- Directs customers by escorting them to motorcycle and ATVs; suggesting vehicles.
- Helps customer make selections by building customer confidence; offering suggestions and opinions.
- Welcomes customers by greeting them; offering them assistance.
- Directs customers by escorting them to motorcycle and ATVs; suggesting vehicles.
- Keep abreast of new products, features, accessories, etc., and their benefits to customers.
- Explain and show new and used vehicles
- Assist in the delivery of motorcycles or atvs to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
- Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
- Report to the general sales manager regarding objectives, planned activities, reviews and analyses.
- Attend sales meetings.
- Maintain and follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintain a prospect/leads development system
- Review and analyze actions at the end of each day, week, month, and year to determine how to better use time, and plan more effectively.
- Understand the terminology of the motorcycle business and keep abreast of technological changes in the product.
- Contributes to team effort by accomplishing related results as needed.
Qualifications:
QUALIFICATIONS: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Basic data entry/keyboarding skills
- Ability to work in a team environment
- Good verbal communication skills
- Excellent Customer service
- Valid vehicle sales license
- Valid drivers license with motorcycle endorsement a plus!
LANGUAGE SKILLS:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Observing, receiving, and otherwise obtaining information from all relevant sources. read specifications, read schematics, read technical drawings, read vehicle manufacturer's specifications, obtain information from clients, customers, read work order, instructions, formulas, or processing chart
MATHEMATICAL SKILLS:
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
- Ability to apply commonsense understanding to carry out instructions furnished in written and oral form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.
- The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally llift/move up to 100 piounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is required to work within a store environment which is controlled temperature.
Business hours are Monday-Sunday 10:00AM-6:00PM
Salary : $17 - $50