Dispatcher

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies, Chaparral Materials has a network of yards throughout New Mexico, Texas, and Colorado. We offer weekly transfer trucks between locations, and we subscribe to all the major construction lead services. This helps us efficiently service our customers while also providing valuable resources to the contractor community. Each of our yards is ready to assist you in ordering the right products for your specific applications. If we don’t know the answer, we’ll go straight to our manufacturing partners to locate the information you need.

For more information about our family of companies, please visit gms.com or chaparralmaterials.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary:
The primary function of a dispatcher is to direct and coordinate the ordering and delivery of materials to customers in the day-to-day operations. The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, delivery personnel and materials. This employee directs all activities that concern delivery, warehouse and facilities.

Duties & Responsibilities:

• Responsible for the fast, accurate processing of sales orders, setting up job’s information, confirming & appropriate reports which support sales order processing
• Processing credit memos on the computer
• Assist customers with will call orders
• Supervises stocking crews, conducts performance reviews and employee orientation, and coordinates driver training
• Schedules and dispatches crews to maximize time efficiency and monitors labor costs on each job
• Computes payroll accurately and on time
• Trains new stockers on how to perform job safely and correctly
• Completes new hire and training paperwork in a timely manner
• Ensures compliance with VCR program
• Responsible for triple count and job completer program
• Responsible for front counter, office/dispatch, restroom and yard/warehouse cleanliness
• Responsible for ensuring that trucks are clean
• Performs job in a safe manner

Basic Qualifications:

• High school diploma, required
• College degree, preferred
• Minimum 2 years of related work experience
• Strong Microsoft office skills
• Ability to quickly and accurately perform basic math skills
• Ability to quickly read a road/geographical map and communicate directions
• Organization skills demonstrated in job performance
• Demonstrated ability to follow instructions with limited guidance

Core Competencies:

• Ability to self-manage, show initiative and be proactive
• Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 80% of the time.
• Occasionally, move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

We are a smoke-free workplace committed to providing a safe and healthy environment for all. Smoking, including the use of e-cigarettes, is only permitted in designated areas and is prohibited in and around all company buildings, vehicles, and workspaces. Violations of this policy may result in disciplinary action.