What are the responsibilities and job description for the Drain Advisor position at Channell Heating & Cooling?
Overview
Champion AC and Plumbing is based in Austin, providing top-quality HVAC, plumbing, and electrical services. With over 40 years of combined experience, we proudly serve Austin and the surrounding areas with dependable, energy-efficient solutions for homes and businesses.Join a team of hardworking, humble professionals who are passionate about improving the lives of our community—one home at a time.
As an industry leader, we’re looking for a Drain Advisor to help our customers with expert guidance, customized drainage solutions, and top-quality service. If you're someone who enjoys building relationships, offering consultative advice, and driving sales while helping people solve their drainage issues, this is the perfect role for you.
As a Drain Advisor, you’ll be the expert voice our customers rely on to assess their drain and sewer systems, offer insightful advice, and provide tailored recommendations that improve their home or business' long-term health. It’s not just about offering services—it’s about delivering solutions that make a difference.
Benefits:
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- Paid Holidays
- Paid Time Off (PTO)
What You Will Do:
- Perform drain cleaning, maintenance, and troubleshooting for residential and commercial properties.
- Diagnose plumbing issues related to drains and recommend appropriate solutions or services.
- Present and sell drain cleaning products, services, and maintenance packages to customers.
- Develop and maintain relationships with existing and potential clients to drive repeat business.
- Provide accurate estimates for services and products, and follow through with sales from initial inquiry to completion.
- Educate customers on preventive maintenance and care for their drainage systems.
- Maintain accurate records of customer interactions, sales activities, and completed services.
- Collaborate with the operations and service teams to ensure timely and effective service delivery.
- Stay up-to-date with industry trends, new technologies, and solutions in drain cleaning and plumbing.
What You Need:
- Previous experience in drain cleaning, plumbing, or HVAC industries preferred.
- Strong knowledge of drain systems, plumbing tools, and troubleshooting techniques.
- Proven experience in sales or customer-facing roles.
- Excellent communication and interpersonal skills.
- Ability to diagnose and solve problems efficiently and effectively.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Valid driver’s license and clean driving record.
Preferred Qualifications:
- Sales experience in the home services industry.
- Familiarity with drain cleaning equipment and technology.
- Knowledge of local plumbing codes and regulations.
Physical Work Requirements:
- While performing the duties of this job, the employee is regularly required to hear, stand, move, operate with hands and arms, and lift up to 75 pounds.
- The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.
- Activities involving being around moving parts and equipment, exposure to changes in temperature and humidity as well as dust, fumes, electricity, gases and moderate noise
Job Type: Full Time
LOCATION: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
TSBPE (preferred)Work Location: In person
Salary : $80,000 - $120,000