What are the responsibilities and job description for the IT Support Specialist position at CHANNELL COMMERCIAL CORP?
Founded by the Channell family in 1922, Channell is a global designer, manufacturer, and seller of outside plant infrastructure equipment. The markets served by Channell are Telecommunications, Municipalities, Internet Service Providers, Wireless, Water, Power, and CATV, among others. Major product lines include a complete line of thermoplastic and metal fabricated enclosures, fiber optic cable connection management systems, and high-performance below-grade vaults.
JOB SUMMARY:
The IT Support Specialist Provides first-level support for local and international office staff and sales force and second-level support for the manufacturing environment. Participate or lead in IT assigned projects, monitor computers for proper software updates, and contribute to documented procedures.
ESSENTIAL FUNCTIONS:
- Support for incoming calls about computers, mobile devices, copiers/printers, iPad, networks, and other software support issues
- Apply software patches and operating system updates to computers as well as relevant systems
- Provides maintenance and repair for computers, monitors, printers, label printers, handheld scanners, mobile phones, card readers, and badge machines
- Troubleshoot data connectivity issues related to CAT 6 cabling infrastructure
- Perform account password resets, and Active Directory unlocks
- Prepare and maintain documentation of support processes
- Maintains Ticketing on SolarWinds Web Helpdesk application
- Work with vendors to resolve technical problems with desktop, Mfg. Equipment and software
- Support for International offices
- Sophos virus infection and prevention
- MDM, IOS, and Android configuration and troubleshooting
KNOWLEDGE OF:
- Good understanding of desktop support experience, CompTIA A (Security , Network also beneficial)
- Good understanding of Windows10 OS administration
- Good understanding of LAN and WAN networking
- Good understanding of quality and safety practices
ABILITY TO/TRAINING REQUIREMENTS:
- Understand Safety Data Sheets (SDS)
- ISO sections about the position
- Self-starter with good time management skills
- Must understand and follow all departmental safety rules, including PPE and uniform compliance
- Effectively communicate with end users, vendors, business partners, and co-workers
- Good problem-solving, diagnostic, and troubleshooting skills
- Ability to work independently and within a team
- Ability to work with cross-functional teams
- Ability to provide written instructions to users and maintain documents as needed
QUALIFICATIONS:
- Four years or more of desktop support experience, CompTIA A (Security , Network also beneficial)
- College degree or technical degree (Associate or equivalent experience)
- Good knowledge of LAN and WAN networking
- Experience working with computer hardware and components
- Extended experience with Windows10 OS administration
- Excellent written and verbal communication skills
- Capacity to work overtime as needed
PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and working conditions requirements indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands: Sitting, standing, walking (up to continuously); speaking/verbal communication, bend/stoop, twist neck and torso (frequently); frequent use of computer and telephone requiring finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds
Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.