Veteran Families Daytona Team Lead

Position Summary:

The Client Services Team Lead in Daytona for St Johns/Flagler/Volusia reports to the Northern Veteran Services Manager. Primary responsibilities include leadership and management of the Daytona office SSVF staff, management of case load levels, timely and accurate documentation of case management services, and support and training to achieve successful client outcomes. In addition, the Team Lead will perform Case Manager Duties, as needed, to maintain the level of services needed in the service community.

Position Responsibilities:

· Ensure adherence to legal and company policies and procedures

· Maintain confidentiality of all staff, agency, and client information

· Maintains a safe and healthy work environment by establishing and enforcing organization standards, adhering to legal regulations.

· Develop systems to track client progress from point of entry to exit

· Provides quality service by enforcing quality and customer service standards.

· Comply with and promote compliance of the SSVF Program Guide and agency policies and procedures

· Host and/or participate in weekly case manager meeting

· Host case conferencing and perform reviews of client files

· Host weekly client meetings

· Ensure recertification of clients in the program

· Promote the development of best practice and adherence to housing first

· Assist case manager in exit planning for clients

· Work directly with clients, when required, to achieve successful outcomes

· Act as lead for CARF surveying, SSVF monitoring and all other audits of the program

· Perform Case Manager duties, as needed – See Case Manager Job description for details

· Communicate information from upper management to employees and vice versa

· Team Oversight:

o Manage a team of direct reports including hiring and ongoing training

o Monitor workloads and productivity

o Assign tasks, set deadlines, and ensure target deliverables are met

o Conduct monthly One-on-One meetings and track individual progress

o Conduct 45-day, 90-day, and annual performance evaluations

o Provide ongoing feedback and coaching that is supportive, corrective, and recognizes effort and achievement

o Work with Human Resources to develop Performance Improvement Plans (PIP) when necessary

o Identify opportunities for professional development

· Other duties as assigned

Position Requirements:

· Educational background can be diverse; however, a bachelor’s degree in a related field or a minimum of three (3) years of relevant work experience preferred

· Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred

· Lived experience with homelessness preferred

· Veterans and/or experience working with Veterans preferred

Knowledge, Skills, and Abilities Required:

· Knowledge of various homeless interventions and Housing First practices

· Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team

· Working knowledge of community Veteran resources

· Skilled at building trust and rapport with people from diverse backgrounds

· Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations

· A strong public service orientation to work well with staff and other stake holders

· Proven experience as supervisor or relevant role

· Familiarity with company policies and legal guidelines of the field

· Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System

· Ability to remain calm in stressful/chaotic situations

Physical Demands:

· Periods of walking, standing, or sitting in an office or field environment for service provision

· Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds

· Ability to operate a motor vehicle

Employment Disclaimer

Employment with Changing Homelessness, Inc. is contingent upon meeting applicable eligibility and compliance requirements following a conditional offer of employment. These may include authorization to work in the United States, required background and drug screenings, and maintaining a valid driver’s license. Client-facing roles require access to a reliable vehicle.

Candidates who are current clients or who have received services within the past 90 days are not eligible for consideration. Former employees eligible for rehire must wait 90 days from their separation date before reapplying.

Changing Homelessness, Inc. does not discriminate on the basis of any status protected by applicable law.

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $55,000 - $62,000