Dedicated Case Manager

Position Summary

Provide services to identified high needs customers. Advocate for customers, obtain entitlements, coordinates transportation between ChangePoint and other service providers.  The Dedicated Case Manager is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth.  This position will be expected to maintain an acceptable level productivity as measured by billable hours.  The Dedicated Case Manager is expected to meet all standards for clinical documentation.

Duties and Responsibilities

1.  Adheres to personnel policies and comply with agency requirements for ethical and professional behavior.

2.  Protects client's confidentiality and personal rights.

3.  Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures.

4. Provides intensive in-home services to identified high needs children.

5. Carries a case load of no more than 20 children of which 8 need to meet the high needs criteria as set by DBHS/HCIC.

6. Assists customers in obtaining entitlements and benefits pertaining to housing, income, health, and other supportive services as needed.

7. Provides assertive outreach to customers who resist involvement or have difficulty accessing services.

8.  Establishes and maintains a working relationship with personnel and referral resources.

9.  Coordinates and accompanies customers to Telemedicine doctor visits and completes record keeping requirements for visits.

10. If qualified, provides rotating on-call coverage.

11.  Must meet state standards for continued education.

12.  This position requires positive and active support of the company, the customer and the co-worker.

13.  Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.

14.  Must participate in quality management and quality improvement activities.

15.  Performs other duties as assigned by the Program Director or designee.

Lead DCM

Will assign DCM caseloads and coordinate groups and activities.

Will train new DCM's throughout the agency.

Primary Contacts

• Frequent interaction with clients and their support system, usually their family.
• Interface as needed with peers and other clinical team members.
• Collaboration, as appropriate, with other community resources/referral agencies, with the client's s consent.
  Position Requisites
  Qualifications and Experience
  Required:
• High School Diploma; or General Education Equivalency Certificate plus two years Behavioral Health Experience.
• Current Arizona Driver's License.
• Fingerprint Clearance.
• Must be at least 21 years of age.
• Comply with a Drug Free workplace.
• Knowledge and ability to define the needs of the client served.
  For Those Working With Children/Adolescent:
  1.  Knowledge and training in development stages and interface of development with childhood disorder.
  2.  Knowledge of Behavior Management and ability to develop age-appropriate interventions.
  3.  Able to communicate at an age-appropriate level.
  Preferred:
• One year Behavioral Health experience.
• CPR and First Aid certification.
• Knowledge of entitlement process and local resources.
   
  Skills/Abilities
  Required:
• Fluent in English, both verbally and in writing.
• Literate.
• Able to effectively employ analytical and problem-solving skills.
• Able to prioritize, handle multiple tasks with client.
• Ability to accurately complete difficult paperwork in a timely manner, producing professional documents, charting in client charts, and record keeping using JCAHO, NARBHA and DHS standards.
  Preferred:
• Experience and training in crisis intervention.
• Familiar with psychotropic drugs and their side effects.
  Working Conditions
  
  Physical Requirements

• Able to perform physical functions of the job with or without reasonable accommodation as necessary.
• Able to communicate using auditory, visual, written tools or use other service aides for the completion of the work.
• Able to visually see a computer screen and various kinds of written documents or use other service aides for completion of the work.
  Emotional Capabilities
• Able to work with customers who are emotionally distressed, in crisis.
• Able to work with customers who have been abused or perpetrated abuse.
• Able to work with customers who abuse substances.
  
  Equipment Operation
• Able to operate general office equipment.
• Able to operate Company vehicles.
  
  Environmental Conditions
• Cooled and/or heated office setting or customer's home.
• Outdoors.
  
  Accommodations(s)
• Will accommodate as appropriate and reasonable.
  Confidentiality Level
  I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information.  Penalties for violation may include disciplinary action, including termination of employment, and/or criminal or civil action.