Help Desk Technician III

Essential Job Duties/Responsibilities:

The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks/responsibilities as requested. Job duties may change as required by needs of the company.

• Commitment to and behavior modeling of the Company’s Core Values
• Observable display of a sense of urgency in the execution of duties
• Provides technical support to the corporate office, as well as its offsite locations via telephone, web or at the office location.
• Diagnose, troubleshoot, and resolve issues related to:
  • Desktops, laptops, printers, and mobile devices
  • Operating systems (Windows, macOS)
  • Common applications (Microsoft 365, email, browsers, line-of-business apps)
• Works independently to solve technical product issues and answer product configuration questions.
• Develop solutions for desktop problems/issues.
• Manages multiple customer issues and projects simultaneously, provides quick responses and meets deadlines.
• Regular on-site attendance
• Other duties as assigned

Qualifications, Knowledge, Skills and Abilities:

• High school diploma required
• Prior technical coursework in computer related field
• MS Office skills
• Familiarity with Azure AD / Entra ID
• Experience managing endpoints with Microsoft Intune
• Hands-on experience with Windows Autopilot provisioning
• Administration experience with Microsoft Teams, and OneDrive
• MS desktop and service systems, including Windows, Windows Server, etc.
• 1-2 years of technical support experience in data networks
• Prior experience with Encompass Banker Edition and Vonage phone system program desired
• Excellent communication and interpersonal skills
• Effective business writing, time management and organizational skills
• Ability to effectively troubleshoot problems
• Strong customer service and project management skills

• Ability to work effectively in a fast-paced environment
• Self-motivated with an ability to work independently and in a team environment
• Ability to prioritize workload while meeting deadlines

Salary : $35 - $40