What are the responsibilities and job description for the Help Desk Technician III position at Change Lending?
Essential Job Duties/Responsibilities:
The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks/responsibilities as requested. Job duties may change as required by needs of the company.
- Commitment to and behavior modeling of the Company’s Core Values
- Observable display of a sense of urgency in the execution of duties
- Provides technical support to the corporate office, as well as its offsite locations via telephone, web or at the office location.
- Diagnose, troubleshoot, and resolve issues related to:
- Desktops, laptops, printers, and mobile devices
- Operating systems (Windows, macOS)
- Common applications (Microsoft 365, email, browsers, line-of-business apps)
- Works independently to solve technical product issues and answer product configuration questions.
- Develop solutions for desktop problems/issues.
- Manages multiple customer issues and projects simultaneously, provides quick responses and meets deadlines.
- Regular on-site attendance
- Other duties as assigned
Qualifications, Knowledge, Skills and Abilities:
- High school diploma required
- Prior technical coursework in computer related field
- MS Office skills
- Familiarity with Azure AD / Entra ID
- Experience managing endpoints with Microsoft Intune
- Hands-on experience with Windows Autopilot provisioning
- Administration experience with Microsoft Teams, and OneDrive
- MS desktop and service systems, including Windows, Windows Server, etc.
- 1-2 years of technical support experience in data networks
- Prior experience with Encompass Banker Edition and Vonage phone system program desired
- Excellent communication and interpersonal skills
- Effective business writing, time management and organizational skills
- Ability to effectively troubleshoot problems
- Strong customer service and project management skills
- Ability to work effectively in a fast-paced environment
- Self-motivated with an ability to work independently and in a team environment
- Ability to prioritize workload while meeting deadlines
Salary : $35 - $40