Application Support

About The Role

The Application Support Technician provides technical and functional support for the Encompass Loan Origination System (LOS), Blend, and Loan Originator Networks (LON) point-of-sale (POS) platforms. This role is responsible for ensuring seamless operation, integration, and user satisfaction across all three systems, serving as the primary point of contact for system users including loan officers, processors, and other mortgage staff.

Essential Job Duties/Responsibilities

The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks/responsibilities as requested. Job duties may change as required by the needs of the company.

• Commitment to and behavior modeling of the Company’s Core Values
• Observable display of a sense of urgency in the execution of duties
• User Support: Deliver prompt and effective support for Encompass LOS, Blend POS, and LON POS platforms, addressing user inquiries, technical issues, and workflow questions across the mortgage lifecycle.
• Troubleshooting & Issue Resolution: Diagnose and resolve application errors, workflow disruptions, and integration problems between POS and LOS systems, ensuring minimal downtime and optimal user experience.
• Configuration & Customization: Interface with Mortgage Technology team to facilitate configuration, customization, and optimization of workflows, fields, and templates within Encompass, Blend, and LON platforms to meet business needs.
• Regular on-site attendance
• Other duties as assigned

Qualifications, Knowledge, Skills and Abilities

• Education: Bachelor’s degree in Information Technology, Business, Finance, or related field (or equivalent experience) preferred.
• Experience:
  • (Required) Experience supporting Encompass LOS in a mortgage banking environment.
  • Experience supporting Blend and/or LON POS platforms preferred.
  • Strong understanding of mortgage origination processes and compliance.
• Technical Skills:
  • Familiarity with Encompass administration, Blend and LON configuration, and troubleshooting.
  • Understanding of LOS-POS integration and data workflows.
  • Proficiency in Microsoft Office; experience with reporting tools is a plus.
• Soft Skills:
  • Excellent communication, interpersonal, and customer service skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
• Preferred Qualifications
  • Encompass Administrator Certification or relevant certifications in Blend/LON.
  • Experience with LOS-POS integration projects.
  • Previous help desk or application support experience within the mortgage industry.

Note

This job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.  While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks, duties, and responsibilities be performed as assigned, or to otherwise change this job description at any time with or without notice.

Salary : $33 - $37