Care Coordinator

Description

Purpose
The Care Coordinator is responsible for ensuring maximum service utilization metrics are being met. This position is also the hub of communications between the internal staff, service recipients and external contacts, acting as an advocate. Excellent, in-depth knowledge of company service and programs as well as effective communication skills is a must.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Cooperate with other members of the interdisciplinary team when coordinating services to ensure the service recipients total regimen of care is maintained.
2. Coordinate staffing to ensure the consumers total regimen of care is maintained
3. Schedules shifts and hours by matching caregiver qualifications and availability to the needs of the Individual’s.
4. Coordinates the “start” of services by effectively communicating with the Referral Sources, Financial Coordinators, Human Resources and the Direct Care Staff.
5. Provides timely and accurate information to incoming referral sources.
6. Manage scheduling changes including call outs and the time off requests by the direct care staff.
7. Maintains accurate record of caregiver availability and the Individual’s plan.
8. Addresses and resolves case load issues in a timely manner, as well as providing timely feedback to the company regarding service failures and/or Individual’s concerns as needed.
9. Communicate with reports/recommendations concerning any changes in Individual’s condition and other activities as required.
10. Communicate to the interdisciplinary team the reports and recommendations concerning any changes in staffing
11. Escalate complaints and grievances from service recipients and staff as necessary to the Director of Programs and Services.
12. Provide accurate documentation of necessary occurrences (i.e. Unusual Incidents)
13. Conduct provider reports – Monthly notes (i.e. Elder Care and Mental Health Waiver)
14. Complete Sandata Maintenance in preparation for Billing and Payroll processes as directed by DPS and/or DOF
15. On-Call rotation as assigned
16. Other duties as assigned

Qualifications

Requirements
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must have exceptional communication skills for interaction with supervisors, employees, residents, and families.

Competencies
1. Person-Centered Care Focus
2. Problem Solving/Analysis
3. Time Management Skills
4. Communication Proficiency
5. Teamwork Orientation
6. Technical Capacity

Required Education and Experience
1. Bilingual (Spanish Required)
2. Bachelor’s Degree preferred
3. Customer service experience
4. Knowledge of health care industry preferred
5. Supervisory experience

Salary : $20 - $22