What are the responsibilities and job description for the Specialist, Quality Assurance position at Chanel?
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
Specialist, Quality Assurance - Fragrance & Beauty
About the Role:
CHANEL is looking for a Quality Specialist to join our Quality Team (Quality/ Cosmetovigilance) in Piscataway, NJ. You will play a leading role in ensuring compliance and support of Quality and Cosmetovigilance activities for cosmetic and OTC drug finished product, as well as helping to ensure timely compliance regarding record keeping and reporting to FDA and our global partners while supporting the monitoring of updates and regulations at the federal or state government level. The need is for an experienced quality assurance person to understand the role, the regulations, and impact to cosmetics and OTC drugs. This role interfaces with multiple departments within the company and is a key partner for Regulatory, Operations, Legal, Global Quality & Cosmetovigilance, and Customer Care.
What impact you can create at CHANEL:
Assist Cosmetovigilance & Quality Assurance Functional Responsibilities:
- Assist with preparation and updating of Quality & Cosmetovigilance procedures (i.e., SOPs and Work Instructions).
- Assist in compliance with newly enacted Modernization of Cosmetics Regulation.
- Collaborates with additional CHANEL departments (Customer Care, Quality Assurance, Cosmetovigilance, and Returns department) to ensure appropriate collection and handling of safety and product data in a timely manner.
- Primary back-up & acting in-person coverage for Cosmetovigilance manager.
- Primary back-up & acting in-person coverage for Quality Assurance manager, as well as helping manage and support QA union inspectors when needed.
- Ensure compliance with the Records Retention and legal hold policies by maintaining and routinely reviewing all physical files maintained by the Quality Assurance Department.
- Attend all in-person meetings, webinars, seminars, trainings, and conferences, as requested.
- Assist in authority & product inspections.
- Participation in industry trade association committees and meetings, both in-person and via Teams.
- Collaborate closely with the Cosmetovigilance manager and Quality Assurance manager to assess gaps and streamlining of processes while focusing on compliance as we grow.
- Participate in regular discussions with the Global Quality & Cosmetovigilance teams.
- Aid in post-marketing surveillance to guarantee safety compliance while assisting to ensure the accurate and timely reporting of complaints to FDA & our Global partners.
Cosmetovigilance specific responsibilities:
- Provide review and initial assessment of all incoming adverse events, including follow-up, and escalate to manager, as needed.
- Aid in preparing and submitting serious adverse events to FDA while following the internal review process per SOP.
- Create and document follow-up to consumer for additional information according to the company standard.
- Maintain all associated documentation pertaining to individual cases.
- Perform MedDRA coding of all AEs as reported in source documents.
- Aid in maintaining all records of adverse events in safety database and assist in updating and maintaining internal adverse event spreadsheet in timely manner.
- Request incidence levels for products, as needed, and participate in discussions with Global Cosmetovigilance regarding serious adverse event cases.
- Assist the larger team with preparing and presenting Cosmetovigilance updates to various internal teams, both in-person and via Teams. Assist with all cross-functional trainings, as needed.
- Retrieve physical product return from returns department manager and visually assess product for use, counterfeiting, etc.
- Interact with Regulatory team to understand reformulation of products involved with incoming adverse events.
- Assist with investigation of elevated claims to insurance.
- Update monthly adverse event spreadsheet to ensure robust & correct safety data is shared with our Global Cosmetovigilance partners.
Quality Assurance specific responsibilities:
- Interact with Customer Care on consumer product inquiries.
- Review of COAs to ensure acceptability and release of product.
- Aid and support QA Manager in post-market surveillance of quality issues discovered locally or quality claims communicated by Global Quality.
- Aid and support QA Manager in voluntary or mandatory product market recalls.
- Prepare and provide work assignment to QA union inspectors when needed.
- Aid and support logging of retains maintained by the Quality Assurance Department when needed.
- Assist QA Manager in supporting quality responsibilities at subcontracting facilities when needed.
You are energized by:
- Working in a highly collaborative environment
- Working in a fast-paced industry
- Problem-solving
- Learning and quickly adapting new concepts and processes
- Commitment to ensuring company growth and success.
- Desire to deliver safe, compliant fragrance and beauty products to consumers.
What you will bring to the team:
- Entry level knowledge of U.S. cosmetic and OTC cGMP drug regulations
- U.S. Food & Drug Administration (FDA)
- U.S. Federal Food Drug and Cosmetic Act (Modernization of Cosmetics Regulation Act of 2022)
- U.S. Federal Fair Packaging and Labeling Act
- U.S. State Regulations, including California, pertaining to the compliance and safety of practices of cosmetic and OTC products
- Consumer Product Safety Commission
- Keen judgment to proactively capture serious adverse events for possible submission to FDA.
- Keen judgement to proactively capture issues for product non-conformity pre and post market.
- Excellent interpersonal, communication and organizational skills
- Experience in problem solving.
- Ability to work in fast-paced environment.
- Ability to build relationships and collaborate.
- Strong attention to detail, able to multi-task and process driven.
- Project Management skills.
- Agility to adapt due to ever-changing regulations.
Position Logistics:
- Preferred Minimum Education: Bachelor of Science or related science.
- Preferred Minimum Years of Experience: 1-3 years of quality in Cosmetic or related industry experience.
- In-person presence in Piscataway, NJ office at least 3 days per week.
- Occasional availability for calls with international teams at earlier or later times during the day.
- Special Requirements of the Position: French speaking a plus
- Some travel to NY and other locations domestically and internationally.
- Experience with SAP or related ERP systems preferred.
What skills you will learn? What experiences might you have?
- Public speaking and presenting
- Training and teaching
- Research and analysis
- Problem-solving
- Communication skills (both internal and external)
- Collaboration, with both immediate team and with other internal departments
- Opportunities for further education on Quality & Cosmetovigilance
- Education on fragrance and beauty
Compensation:
The anticipated base salary range for this position is $60,000 through $95,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K, pension and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Flexible Time and Hybrid Work Option:
Corporate/Home Office positions:
- Partially Remote: Role requires a minimum of three days in-person office presence at the Piscataway, NJ location/office.
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
- CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
- Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
Salary : $95,000
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