SIS Sytems Support Specialist

CHANDLER UNIFIED SCHOOL DISTRICT

JOB DESCRIPTION

CLASSIFICATION: SUPPORT

JOB TITLE: SIS SYSTEMS SUPPORT SPECIALIST

REPORTS TO: SUPERVISOR OF SYSTEMS AND APPLICATIONS

SALARY: RANGE 118

Job Goal

Leads efforts related to the student information system; initiates system tasks, identified failures and abnormalities, initiates corrective action, and recommends and controls system recoveries to reestablish effective operations. The student information system specialist understands, directs, and coordinates activities of internal and external client/server systems.

Minimum Qualifications:

• Completion of an Associate or bachelor’s degree in information systems or high school diploma with equivalent and relevant work experience in user support/training, database systems.
• Two or more years of experience working directly with school district level state reporting including submitting data to the state system and troubleshooting error reports.
• Demonstrated competence in administrative software and database systems support and management/setup/maintenance/interfacing to include student records and other database systems.
• Experience working with multiple entities and organizations to complete tasks and reports

Core Job Functions:

• Manages the student information system.
• Assists in conducting the district’s compliance with reporting related to state/federal reports and data mining, and data transfer services.
• Maintains data integrity in the student information system.
• Maintains accurate documentation regarding SIS functions, operating procedures, and the dissemination of updates to users.
• Responsible for security functionality of hardware and software within the student information system by maintaining staff accounts and security.
• Implements new systems and modifications to current system in an optimal manner without adverse effects on current systems.
• Assists in the design, installation, testing, and implementation of solutions needed for access, applications, and security issues related to student information systems.
• Assists in assigned activities related to student enrollment procedures, pre-enrollments, student attendance categories, transcripts and/or program components including but not limited to compliance, critical timeliness, student dropouts, and graduation rates for the purpose of ensuring compliance with legal and/or administrative requirements.
• Understands, documents, and configures software related to the student information system, and depended on systems for IP addressing, printer interface and disk management.
• Assists with the problem solving and trouble-shooting activities for the production events related to student information systems.
• Assists in the proactive monitoring of systems reliability and of system hardware/software. Corrects all deficiencies through own efforts or outside support services as needed. Maintains a log of events.
• Coordinates and provides training activities with other departments, produces necessary documentation.
• Provides support for Help Desk.
• Coordinates the input of data from outside vendors (pictures, state test scores, etc.) into the student information system.
• Maintains the communication tools, (School Messenger etc.) in the student information system.
• Supports family and student access in the student information system.
• Attends and participates in meetings, conferences, and seminars to be informed of new developments in managing information systems, especially in relation to state regulations governing student information and other state requirements

Core Values/Professional Qualities

• Promote positive interactions with colleagues
• Promote positive interactions with students, parents, and community members
• Be responsible, reliable, and punctual
• Be flexible and adaptable to change
• Positively accept direction
• Direct constructive criticism toward improving the district
• Exercise positive problem-solving behavior and conflict resolution skills
• Adhere to the dress code appropriate to the site and job
• Share sensitive student and staff information on a need-to-know basis
• Be a positive role model for students
• Adhere to District and school rules and procedures

Physical Requirements – Office

Positions in this classification typically require stooping, kneeling, crouching, standing, walking, sitting, finger or manual dexterity, repetitive finger motion, speaking, hearing, seeing (with correction), focusing ability, or other factors applicable for the job. Employees may be subject to travel, odors, dust, poor ventilation, workspace restrictions, and loud noises. Employees may be required to lift or exert up to 40 pounds of force to move objects occasionally, and up to 10 pounds of force to move objects frequently. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.