Student Services Specialist -Call Center - Temp Level 1

$15.15/per hour

This is a part-time, temporary position not eligible for benefits.

25 hours /weekly Max

Monday – Friday 8am-1pm or Monday-Friday 12pm-5pm

Summer hours Monday – Thursday 8am-2:30pm or Monday-Thursday 11am-5:30pm

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

This position interacts with a diverse population of prospective and current students; provides information as the first point of contact on campus; processes admission, residency and registration related forms; assists students with online self-service options; assists with triage of student needs and entering into virtual waiting line system; supports Welcome Desk and phones; makes appropriate referrals to other related student services; other duties as assigned.

60%: Serve as member of college’s Call Center, answering not only Admissions & Records questions, but also general questions about the college, referring to other persons/departments as needed. Will also make outbound calls for various college outreach.

20%: Assist students with admissions, records and registration processes, guiding students through process and next steps, and processing Admissions & Records forms.

10%: Assist with special events (Coyote Kickoff, program-specific information sessions) by performing Admissions & Records functions (registration, identification authentication, etc.) as needed

10%: Assist as needed at Welcome Desk (when working in-person)

1. Some college and one year of relevant work experience

2. Experience providing high-quality customer service in a fast-paced environment, including call center experience

3. Experience with data entry and online data platforms (Banner, PeopleSoft, Salesforce, etc.)

4. Ability to communicate clearly and effectively, both verbally and in writing

1. Experience working with students from diverse backgrounds and cultures

2. Experience working in a student support area in higher education

3. Experience working in a Call Center environment

4. Spanish Speaking

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

First Review

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.