Assistant Property Manager

Position Summary

The Assistant Community Manager is responsible for supporting the financial, administrative, leasing, and operational functions of the community. This position assists with rent collections, delinquency management, resident relations, lease administration, reporting, and resident retention efforts while serving as a key operational partner to the Community Manager.

The Assistant Community Manager is expected to demonstrate professionalism, hospitality, integrity, accountability, and leadership while supporting the overall success of the community.

Essential Responsibilities

Financial Administration & Revenue Protection

• Manage rent collections and monitor delinquent accounts.
• Maintain accurate resident ledgers and account records.
• Contact residents regarding outstanding balances and payment arrangements.
• Process notices, payment agreements, and collection-related documentation.
• Assist with move-out accounting and security deposit administration.
• Review resident accounts to identify and resolve discrepancies.
• Monitor bad debt, delinquency, and collection performance.
• Assist with invoice processing, coding, and accounts payable functions.
• Support budget initiatives and revenue protection efforts.
• Maintain confidentiality of resident financial information.

Resident Experience & Retention

• Deliver exceptional customer service to residents throughout their residency.
• Build positive resident relationships through proactive communication and responsiveness.
• Respond promptly and professionally to resident concerns and questions.
• Assist with lease renewal efforts and resident retention programs.
• Support resident events, community engagement initiatives, and retention activities.
• Partner with residents to resolve concerns and identify solutions.
• Escalate issues appropriately when necessary.

Leasing & Occupancy Support

• Support leasing activities as needed, including prospect engagement, tours, applications, and move-in coordination.
• Maintain awareness of apartment availability, pricing, and community offerings.
• Assist with prospect follow-up and conversion efforts.
• Ensure resident and prospect records are maintained accurately.
• Support occupancy and revenue goals through leasing and retention initiatives.

Leadership & Team Support

• Serve as a leadership resource for leasing professionals and onsite team members.
• Support Community Manager initiatives and operational objectives.
• Assist with training, onboarding, and development of new Team Members.
• Serve as acting Community Manager when designated.
• Promote a positive, professional, and collaborative team culture.
• Demonstrate ownership and accountability in daily responsibilities.

Community Operations & Compliance

• Maintain complete and accurate resident files and documentation.
• Ensure compliance with Fair Housing requirements and company policies.
• Complete required reports accurately and timely.
• Assist with audits, inspections, compliance reviews, and operational reporting.
• Maintain confidentiality of resident, employee, and company information.
• Support legal processes, notices, and lease enforcement activities when required.

Administrative Responsibilities

• Prepare resident correspondence, notices, renewal documents, reports, and administrative paperwork.
• Utilize property management software to maintain accurate records and reporting.
• Complete operational reports as assigned.
• Assist with office organization and administrative support functions.
• Perform other duties as assigned or as necessary to support the community and company.

Luxury Service Standards

• Greet residents, prospects, vendors, and guests professionally and courteously.
• Maintain professional appearance, behavior, and communication at all times.
• Demonstrate urgency and follow-through in all interactions.
• Respond promptly and professionally to resident concerns and requests.
• Remain engaged, accessible, and solution-oriented.
• Foster positive relationships with residents and Team Members.
• Support a culture of hospitality, professionalism, and accountability.
• Ensure every interaction reflects the professional boutique/luxury service standards of Chance Property Management.

Organizational Responsibilities

• Follow established policies and procedures and ensure compliance with regulatory requirements, Fair Housing, company standards, and operational processes related to the position.
• Report violations, concerns, or infractions to the appropriate supervisor or company representative.
• Practice proper safety techniques in accordance with company, community, and departmental policies and procedures.
• Immediately report mechanical or electrical malfunctions, injuries, accidents, hazards, or other safety issues to the appropriate team member.
• Identify areas for improvement and offer suggestions to improve community efficiency, profitability, resident satisfaction, and productivity.
• Keep current with technology, property management software, operational processes, industry standards, and company training requirements.

Performance Expectations

• Maintain accurate resident accounts and financial records.
• Achieve delinquency, collection, and revenue protection goals.
• Deliver exceptional resident satisfaction and customer service.
• Support resident retention and renewal objectives.
• Maintain complete and accurate documentation.
• Demonstrate leadership, accountability, and professionalism.
• Support operational excellence and audit compliance.
• Represent Chance Property Management with professionalism, enthusiasm, accountability, and integrity.

Working Conditions

• Work is performed in an office environment and throughout the apartment community.
• The position may require frequent exposure to outside elements, including heat, cold, rain, humidity, odors, landscaping conditions, and other property-related conditions.
• Must be able to work a flexible schedule, which may include weekends, holidays, and occasional evenings based on business needs.

Physical Demands

• Ability to physically access all exterior and interior areas of the community, apartment homes, amenities, offices, and common areas.
• Ability to stand, walk, and/or sit for extended periods of time.
• Ability to push, pull, lift, carry, or maneuver up to twenty-five (25) pounds independently and up to fifty (50) pounds with assistance.
• Routine local travel may be required for training, meetings, outreach activities, or other business needs.

Required Licenses or Certifications

• Must have all licenses and/or certifications required by state and local jurisdictions, such as Fair Housing, Human Trafficking, Sexual Harassment Prevention, and other required training programs.
• Valid driver's license may be required to operate a golf cart or company-approved vehicle on property.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of multifamily operations, collections, resident relations, leasing, and customer service.
• Proficiency with property management software, preferably ResMan.
• Proficiency with Google Drive, email, spreadsheets, internet-based applications, and reporting tools.
• Strong organizational skills and attention to detail.
• Ability to analyze resident accounts and financial information.
• High School Diploma or GED required; prior multifamily housing experience preferred.
• Ability to communicate effectively, manage multiple priorities, solve problems, and provide boutique/luxury service in a fast-paced environment.

This role is ideal for motivated individuals eager to grow their career in property management while making a positive impact on residents’ lives. We are committed to supporting your professional development through ongoing training opportunities. Join us in creating vibrant communities where residents feel valued and supported every day!

Pay: $25.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25 - $26