What are the responsibilities and job description for the Parts Manager position at Champlain Valley Equipment?
Join a well-established agricultural and light industrial equipment dealership in Waterloo, NY, with a strong regional presence and a commitment to customer service. As a Parts Manager, you will oversee all aspects of the Parts department, ensuring efficient operations, excellent customer experiences, and profitable results. This is a full-time, onsite role ideal for someone who is motivated, organized, and eager to contribute to a collaborative team environment. The company offers a supportive workplace culture, opportunities for professional growth, and a comprehensive benefits package.
Responsibilities- Oversee daily operations of the Parts department to ensure smooth and profitable performance
- Assist customers with parts sales both in person and over the phone, providing knowledgeable and friendly service
- Process parts orders accurately and efficiently
- Maintain organized and attractive in-store merchandising of parts inventory
- Conduct regular cycle counts and manage inventory levels
- Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices
- Identify required replacement parts based on inspections, customer requests, or descriptions of equipment malfunctions
- Advise customers on alternative or modified parts when identical replacements are unavailable
- Prepare sales slips or contracts and handle payment processing
- Store and organize parts in stockrooms according to established systems
- Facilitate and coordinate the timely delivery of parts to the service department, reducing repair turnaround times and expediting the return of equipment to the field
- Coach, train, and formally evaluate department employees to support their growth and performance
- Develop, implement, and monitor operating plans for the department
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Fundamental computer skills
- Strong organizational skills and attention to detail
- Reliable and highly motivated
- Previous experience in a parts or retail environment is a plus, but not required—willing to train the right candidate
- Competitive compensation based on experience
- Performance-based bonuses
- 401(k) retirement plan
- Clothing allowance
- Employee discounts
- Life insurance
- Health insurance
- Other comprehensive benefits
Salary : $65,000 - $80,000