Patient Service Center Representative

Patient Service Center Representative, Burlington/Middlebury, VT

Who are we?

Champlain Toxicology Lab is expanding and is looking for a Patient Service Center Representative to split their time between our location in downtown Burlington and client locations in Middlebury.

We are a toxicology laboratory specializing in the testing and monitoring of prescription and illicit drugs. We partner with local and regional medical practices, hospitals and rehabilitation programs to provide scientifically superior results in a respectful and collaborative environment. We also provide additional client services at our Patient Service Center located in Burlington and St. Albans, Vermont.

This Patient Service Center Representative position is a “ground floor” opportunity with the potential to expand the knowledge and skills into other areas of the business whether it be in office management, account management, sales or scientific disciplines.

What do we do?

Our Patient Service Centers provide direct client support between patients/accounts and the laboratory in Plattsburgh, NY. At the Patient Service Centers job responsibilities include but are not limited to the following:

- Urine and oral fluid collections, both on-site and through telecollections. We provide observed and unobserved collections, depending on what our partners have requested for their patients.

- Assemble/ship collection kits to patients participating in the telecollection program.

- Receive samples that are mailed back after collections. Then, packaging up the provided samples for transport to the laboratory in Plattsburgh.

- Fill/ship supplies when our partners request.

- Communicate with our partners and patients through a HIPAA protected texting/video program, phone calls, and emails.

- Data entry using multiple platforms

- Ensure the Patient Service Center is stocked with necessary supplies.

- Ensure the Patient Service Center is presentable and clean.

Who are we looking for?

The Champlain Toxicology Lab’s Patient Service Center in downtown Burlington, VT, is seeking an outgoing, personable, and very reliable individual to join the team as we continuously grow. Applicants must be open to understanding challenges associated with recovery from substances and understand the stigma associated with substance use disorder. The ideal individual will not be judgmental but will also be able to create boundaries and follow through on established protocols. Those with lived experience and a firm foundation in recovery are especially encouraged to apply.

The ideal individual will have the following experience/skills:

- Minimum of a High School Diploma.

- Experience in Microsoft Office, particularly Excel, or a willingness to become more proficient.

- Comfortable with learning new software programs.

- Ability to follow HIPAA regulations, confidentiality and discretion, as these are paramount.

- Ability to adapt to changes throughout the week, as tasks can look different day to day. The amount of patient interactions throughout the day can fluctuate, depending on the day. About 70% of the day, most days, is spent on completing administrative tasks. While about 30% of the day, most days, is spent interacting with patients (in-person, on the phone, or through telecollections)

- Having reliable transportation, as driving to other locations to collect samples might be required.

- Willingness/flexibility to travel between the Patient Service Centers in Burlington and the Middlebury area

Job Type: Full-time

Pay: $21-$26 per hour

Schedule: 8:30am-5pm; Monday-Friday. Occasionally (2-4x a month) the Patient Services Center has extended hours from 7:30am-6pm.

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental Insurance
• Paid time off

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Ability to Commute:

• Burlington, VT 05401 (Required)

Work Location: In person

Salary : $21 - $26