Customer Service Agent

Overview

If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Philly office.

The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

Responsibilities

• Inbound customer phone calls
• Scheduling customer estimate appointments
• Assisting customers with service inquiries
• Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned
  
  

Qualifications

• 1-3 years’ experience working in a customer service, office or call center environment
• Excellent customer service skills both written and verbal
• Strong, accurate data entry skills
• Process focused - structure and consistency is key
• Strong attention to detail
• The ability to successfully work as part of a team
• Self-starter
• Ability to multi-task
• Appointments Plus/CRM knowledge a plus
  
  

Champion Window is an Equal Employment Opportunity Employer

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

#INDC

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.