Customer Service Representative

Job Description:

The Newberry Observer is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries or concerns in a professional and timely manner. You will play a crucial role in maintaining positive customer relationships and ensuring overall customer satisfaction.

Responsibilities:

· Enter legals and classified advertisements into the appropriate systems, while following standard operational process.

· Interact with customers via phone, email, or in-person, addressing their inquiries, concerns, and feedback in a courteous and empathetic manner.

· Provide accurate and up-to-date information about our products, services, and policies to assist customers with their purchasing decisions or troubleshooting needs.

· Investigate and analyze customer issues, determine appropriate resolutions, and take necessary actions to resolve problems promptly.

· Process customer orders, payments, and returns efficiently, ensuring accuracy and attention to detail.

· Identify opportunities to upsell or cross-sell products or services to customers, maximizing sales and revenue.

Skills:

· Competency in technology including Microsoft Office & Adobe PDF

· Previous experience in customer service or a related role is preferred but not required.

· Excellent verbal and written communication skills.

· Proven history of customer success based on relationship building.

· Patience, empathy, and active listening skills to understand and address customer needs effectively.

· Strong problem-solving and decision-making abilities to resolve customer issues.

· Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

· High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.

Hourly Rate starting at $12.00/hour.

Benefits: Health, dental and vision insurance, life insurance, paid time off, flexible schedule, health savings account

Champion Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This includes providing policies for reasonable accommodations.

This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of Champion Media. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $12