Hotel Front Desk Agent

We are looking for friendly, outgoing and customer service driven full-time and part - time Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

JOB DUTIES

• Greet guests and efficiently process registration and assignment of rooms.

• Complete daily bucket checks of in-house guest to ensure information and rates are correct.

• Assist guests with request and/or complaints and monitor issues through to resolution.

• Sort and rack incoming mail and messages.

• Answer inquiries via phone and person to person pertaining to hotel services; guest registration, area resources and entertainment venues etc.

• Protect guest privacy and safety when within reasonable control of the position to do so.

• Maintain records of room availability and guests' accounts.

• Compute bill, collect payments and post charges to Property Management System.

• Handle lost and found items in accordance with established guidelines and procedures.

• Complete department/shift checklists and/or reports for relevant shifts. • Maintain visibility and availability to guests.

• All Associates must maintain a neat, clean and well groomed appearance.

• Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately.

• Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.

• Perform other related duties as assigned.'

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Work Remotely

• No

Job Types: Part-time, Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $11 - $14