What are the responsibilities and job description for the Customer Service Representative- Service Department position at Champion Home Builders?
Work in a place where your team values YOU.
Champion Home Builder, Inc wants YOU! We are seeking to hire a Customer Service Representative to join our team in the Burleson, Texas Plant.
WHAT DO WE OFFER?
- 401k plan with company match
- paid vacation
- paid holidays
- medical
- Rx
- Dental, vision, and life insurance.
WHO IS CHAMPION HOME BUILDER, INC?
For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.
Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.
FLSA Status: Non-Exempt
Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Talks with customers by phone to go over the customer list.
- Review retailer checkout sheets for items wrong with home when it arrives at the lot.
- Guide contractors working for their plant.
- Enter service orders into the service system.
- Assign correct parts to each item on service order.
- File completed work orders.
Competencies
- Must have strong attention to detail
- Must provide a high level of customer service
- Must have strong communication skills both internal (Champion) and external (Customers)
- Must have a great work ethic
- Must live the Champion Operating Principles
Qualifications
- Must have working knowledge of Microsoft Office
- Must have experience with high volume calls
- Previous experience in manufactured/modular housing desired
Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.