What are the responsibilities and job description for the Customer Service Clerk - Urgent Need position at Champion Home Builders, Inc.?
Champion Home Builders, Inc.
Job Description
Job Title: Service Clerk
FLSA Status: Non-exempt
Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Foster a positive attitude toward retailers and home buyers
Answer incoming phone calls and e-mail inquiries
Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues
Interpret and explain warranty coverage to retailers and homeowners
Write accurate service orders and parts orders for contractors and technicians to complete warranty work
Take ownership of specific individual duties as assigned by supervisors
Able to work without close supervision
Manages warranty work using proprietary software
Send weekly reports to retailers
Create material invoices for retailer purchases
Order and track materials
Filing
Ability to read blueprints
Education And/or Experience
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EEO Statement
Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.
Job Description
Job Title: Service Clerk
FLSA Status: Non-exempt
Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Foster a positive attitude toward retailers and home buyers
Answer incoming phone calls and e-mail inquiries
Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues
Interpret and explain warranty coverage to retailers and homeowners
Write accurate service orders and parts orders for contractors and technicians to complete warranty work
Take ownership of specific individual duties as assigned by supervisors
Able to work without close supervision
Manages warranty work using proprietary software
Send weekly reports to retailers
Create material invoices for retailer purchases
Order and track materials
Filing
Ability to read blueprints
Education And/or Experience
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EEO Statement
Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.