What are the responsibilities and job description for the Express Service Advisor position at Champion Ford?
We are seeking a Express Service Advisor to join our team! Your primary responsibility will be to ensure a smooth and efficient service experience by accurately documenting customer concerns, coordinating with technicians, and providing clear communication throughout the service process.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits
- Health, Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
Responsibilities
- Greet customers and assess their service needs
- Prepare detailed service orders and estimates
- Communicate effectively with technicians to ensure timely and accurate repairs
- Provide updates to customers on the status of their vehicles
- Maintain a clean and organized service area
- Handle customer inquiries and resolve any issues promptly
- Promote additional services and products to enhance customer satisfaction
Requirements
- High school diploma or equivalent
- Past experience as a service advisor, assistant lane manager or service consultant
- Previous experience at a car dealership is preferred
- Ability to identify the problem quickly
- Customer-focused attitude with a commitment to providing excellent service.
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.