Collections Specialist LVL II- In Person

Collections Specialist- Level II

Billings, MT | Champion Auto Finance | In Person

Monday-Friday 9am-6pm In Office | No Weekends

Hourly Range: $21.00-24.00/hour (Potential weekly and quarterly bonus opportunities)

Position Summary:

The Account Spcialist Level II for Champion Auto Finance the lending institution for -Randash Auto (a Buy Here Pay Here dealership), is responsible for managing an assigned group of customer accounts and executing established customer service, account servicing, and collections processes.

This role focuses on daily account performance, payment follow-up, documentation accuracy, and structure communication with customers. The Account Manager Level II is an execution focused collections role, accountable for individual production, adherence to procedures, and maintaining positive customer relationships.

ABOUT – Champion Auto Finance/ Randash Auto Center, Inc.

Our Mission is to build relationships with and support our community in their needs for financing reliable transportation and building credit. We specialize in assisting individuals who face challenges in obtaining traditional financing due to a lack of credit or a compromised credit history, offering them an opportunity to establish or rebuild their credit through our program.

Grounded in our core values of discipline, transparency, accountability, teamwork, customer focus, and results orientation, we are committed to long-term portfolio health and structured growth.

Objectives:

Account Management & Collections Execution:

• Manage an assigned portfolio of customer accounts
• Contact customers regarding upcoming, due, and past-due payments
• Secure and enforce promises to pay
• Follow established collection timelines and procedures
• Maintain accurate call logs and documentation in system
• Problem solve complex or high-risk accounts with the goal of long term success for each customer and the company

Delinquency Management:

• Work delinquent accounts as assigned
• Assist with repossession processing in accordance with established workflow
• Support reinstatement communication and documentation
• Follow company procedures for payment arrangements

Customer Communication:

• Maintain professional and structured communication with customers
• Reinforce expectations around on-time payment and account responsibility
• Address routine account inquiries
• Coordinate with Sales and Service departments as needed

Documentation & Compliance:

• Ensure accurate and timely account documentation
• Follow internal compliance procedures and BHPH regulatory guidelines
• Maintain organized records for audit readiness
• Immediately report potential compliance concerns to management

Performance & Accountability:

• Meet individual production standards (calls, contacts, PTP conversion, kept PTPs)
• Contribute to delinquency reduction goals within assigned accounts
• Demonstrate consistent adherence to policies and structured processes

Continuous Development:

• Participate in ongoing training
• Develop negotiation and communication skills

Competencies:

• 2 years collections experience (automotive or consumer finance preferred)
• Must be comfortable working KPI’s and weekly scorecards
• Strong communication and negotiation skills
• Ability to follow structured processes and timelines
• High level of personal accountability
• Detail-oriented with strong documentation habits
• Ability to manage multiple accounts efficiently
• Proficient in Microsoft Office and account management systems
• Professional demeanor under pressure

Spanish proficiency is advantageous

Work Location: In person

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email.
jessica@randashauto.com

Industries:

Auto Sales and Service

Financing

Debt Collection

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• loan collections: 2 years (Required)

Work Location: In person

Salary : $21 - $24